Sumitomo

13 hours ago

Service Integration Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end service integration and performance management for IT services delivered by multiple suppliers and regions within a SIAM integration hub. Act as the single point of accountability for SIAM, leading supplier integration to deliver unified service outcomes. Drive cross-supplier coordination, governance, service reviews, escalation of risks/issues, and adoption of outcome-focused metrics and KPIs to ensure consistent control and continuous improvement.

Location: London

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own end-to-end service performance across all suppliers and act as Service Integration owner for IT services.
•Provide a single consolidated service view across regions and providers, ensuring alignment to service outcomes.
•Lead cross-supplier coordination and issue resolution, removing delivery silos to manage services end-to-end.
•Hold suppliers and internal teams accountable for service performance and drive service improvement actions across providers.
•Lead SIAM governance and integration forums, including service reviews, performance/challenges against service obligations, and escalation of risks/issues.

Pay and Benefits

Perks:Hybrid WorkingPaid LeaveHealth InsuranceLife InsuranceLearning Budget

Key Requirements

•Experience in a SIAM or service integration operating model.
•Strong experience in IT Service Management in a multi-supplier environment.
•Strong stakeholder management at senior management and executive level.
•Experience leading cross-supplier governance and service review forums, including influence without direct authority.
•Required: ITIL v4 Foundation and SIAM Foundation or Practitioner.

Experience:IT service managementSIAMMulti-supplier environmentsFinancial services

Skills:Stakeholder managementInfluencingRisk managementJudgementDriving change

Certifications:ITIL v4 FoundationSIAM FoundationSIAM Practitioner

Tech Stack:SIAMIT service managementITIL v4ServiceNowITSMKPIMI

Company Brief

Sumitomo

Sumitomo Corporation is a global diversified trading and investment conglomerate engaged in metal products, transportation, infrastructure, media, real estate, and other business domains through investments, trading, and integrated solutions worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1919

Website LinkedIn

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Sumitomo

13 hours ago

Service Integration Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: London

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own end-to-end service performance across all suppliers and act as Service Integration owner for IT services.
•Provide a single consolidated service view across regions and providers, ensuring alignment to service outcomes.
•Lead cross-supplier coordination and issue resolution, removing delivery silos to manage services end-to-end.
•Hold suppliers and internal teams accountable for service performance and drive service improvement actions across providers.
•Lead SIAM governance and integration forums, including service reviews, performance/challenges against service obligations, and escalation of risks/issues.

Pay and Benefits

Perks:Hybrid WorkingPaid LeaveHealth InsuranceLife InsuranceLearning Budget

Key Requirements

•Experience in a SIAM or service integration operating model.
•Strong experience in IT Service Management in a multi-supplier environment.
•Strong stakeholder management at senior management and executive level.
•Experience leading cross-supplier governance and service review forums, including influence without direct authority.
•Required: ITIL v4 Foundation and SIAM Foundation or Practitioner.

Experience:IT service managementSIAMMulti-supplier environmentsFinancial services

Skills:Stakeholder managementInfluencingRisk managementJudgementDriving change

Certifications:ITIL v4 FoundationSIAM FoundationSIAM Practitioner

Tech Stack:SIAMIT service managementITIL v4ServiceNowITSMKPIMI

Company Brief

Sumitomo

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1919

Website LinkedIn