Service Integration Manager

Sumitomo
London
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Influencing","Risk management","Judgement","Driving change"]

Own end-to-end service integration and performance management for IT services delivered by multiple suppliers and regions within a SIAM integration hub. Act as the single point of accountability for SIAM, leading supplier integration to deliver unified service outcomes. Drive cross-supplier coordination, governance, service reviews, escalation of risks/issues, and adoption of outcome-focused metrics and KPIs to ensure consistent control and continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sumitomo
Sumitomo
1 month ago

Service Integration Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end service integration and performance management for IT services delivered by multiple suppliers and regions within a SIAM integration hub. Act as the single point of accountability for SIAM, leading supplier integration to deliver unified service outcomes. Drive cross-supplier coordination, governance, service reviews, escalation of risks/issues, and adoption of outcome-focused metrics and KPIs to ensure consistent control and continuous improvement.
Location: London
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own end-to-end service performance across all suppliers and act as Service Integration owner for IT services.
  • •Provide a single consolidated service view across regions and providers, ensuring alignment to service outcomes.
  • •Lead cross-supplier coordination and issue resolution, removing delivery silos to manage services end-to-end.
  • •Hold suppliers and internal teams accountable for service performance and drive service improvement actions across providers.
  • •Lead SIAM governance and integration forums, including service reviews, performance/challenges against service obligations, and escalation of risks/issues.

Pay and Benefits

Perks:Hybrid WorkingPaid LeaveHealth InsuranceLife InsuranceLearning Budget

Key Requirements

  • •Experience in a SIAM or service integration operating model.
  • •Strong experience in IT Service Management in a multi-supplier environment.
  • •Strong stakeholder management at senior management and executive level.
  • •Experience leading cross-supplier governance and service review forums, including influence without direct authority.
  • •Required: ITIL v4 Foundation and SIAM Foundation or Practitioner.
Experience:IT service managementSIAMMulti-supplier environmentsFinancial services
Skills:Stakeholder managementInfluencingRisk managementJudgementDriving change
Certifications:ITIL v4 FoundationSIAM FoundationSIAM Practitioner
Tech Stack:SIAMIT service managementITIL v4ServiceNowITSMKPIMI

Company Brief

Sumitomo
Sumitomo Corporation is a global diversified trading and investment conglomerate engaged in metal products, transportation, infrastructure, media, real estate, and other business domains through investments, trading, and integrated solutions worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1919
WebsiteLinkedIn