Senior Customer Success Manager – Enterprise Transformation Programs

UiPath
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Senior Customer Success Manager at UiPath leads post-sales adoption programs for enterprise customers, guiding AI-powered automation transformations. You’ll own adoption strategy, orchestrate cross-functional delivery, drive value realization, and manage executive relationships, ensuring customers achieve outcomes in a fast-growing SaaS/RPA environment.

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FursaFursa
UiPath
UiPath
7 months ago

Senior Customer Success Manager – Enterprise Transformation Programs

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Last checked: 18 hours agoStatus: Live

Job Summary

Senior Customer Success Manager at UiPath leads post-sales adoption programs for enterprise customers, guiding AI-powered automation transformations. You’ll own adoption strategy, orchestrate cross-functional delivery, drive value realization, and manage executive relationships, ensuring customers achieve outcomes in a fast-growing SaaS/RPA environment.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the customer’s overall adoption strategy and comprehensive value delivery plan to achieve stated objectives.
  • •Lead end-to-end adoption delivery, coordinating across internal and external workstreams to ensure timely implementation of automation solutions.
  • •Define, deliver and realize value aligned with customer objectives; develop and maintain workstream plans, timelines and deliverables.
  • •Serve as the primary point of contact for clients, building strong relationships and tailoring success strategies with cross-functional teams.
  • •Cultivate and sustain executive relationships with key clients, acting as a trusted advisor on automation strategies and outcomes.

Key Requirements

  • •8+ years in customer success delivering adoption, satisfaction and retention
Experience:8+ yearsSaaSRPAAutomation
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Languages:EnglishFrench

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn