Sr. Customer Service Representative

Eaton
Irvine
Workplace: OnsiteFull timeUSD 97,000 - 142,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Communication","Customer focus","Cross-functional collaboration","Problem resolution","Digital literacy"]

Coordinate customer inquiries as the primary point of contact and represent the voice of the customer within the facility. Review and process customer orders against contract requirements, ensure contractual obligations are flowed to internal teams, and enter orders into ERP and support databases. Manage customer communications across the production cycle, resolve issues, and handle metrics, complaints, and AOG/warranty situations while supporting upsell opportunities and negotiations as needed.

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Eaton
Eaton
3 days ago

Sr. Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Coordinate customer inquiries as the primary point of contact and represent the voice of the customer within the facility. Review and process customer orders against contract requirements, ensure contractual obligations are flowed to internal teams, and enter orders into ERP and support databases. Manage customer communications across the production cycle, resolve issues, and handle metrics, complaints, and AOG/warranty situations while supporting upsell opportunities and negotiations as needed.
Location: Irvine
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned customer inquiries and communicate customer needs internally and externally.
  • •Review customer orders for contract requirements and ensure orders are processed per negotiated terms.
  • •Ensure cross-functional contractual customer obligations are flowed to the appropriate functions and coordinate issue resolution.
  • •Enter orders into the ERP system and other support databases; align backlog to customer orders and portal forecasts.
  • •Manage customer metrics, complaints, and AOG situations; adjudicate warranty on behalf of the customer and support contract negotiations pricing and delivery requirements.

Pay and Benefits

Salary: USD 97,000 - 142,000 annually

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 4 years experience interfacing with customers.
  • •Must be legally authorized to work in the United States without company sponsorship, now or in the future.
  • •This position requires access to export-controlled information; applicant must be a U.S. person as defined by the posting.
  • •Only candidates within a 50-mile radius of Irvine, CA will be considered (active-duty military exempt).
Experience:4+ yearsCustomer serviceAerospace industryERPContract/order management
Education:Bachelor's
Skills:CommunicationCustomer focusCross-functional collaborationProblem resolutionDigital literacy
Languages:English
Tech Stack:ERPMicrosoft suiteWeb-based purchasing system

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn