Client Care Representative - Ballina/Lismore | PT

Sonova
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client experience","Communication","Patience","Teamwork","Problem-solving"]

Deliver welcoming, high-quality client care in a hearing clinic by managing audiologist appointment scheduling, greeting clients, updating records, and handling client enquiries via phone and email. Support day-to-day clinic operations including basic troubleshooting and servicing of hearing devices, accurate billing, and general office duties. Work Tuesday–Thursday 8:30am–5:00pm with full training and ongoing support as part of a friendly, professional team.

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FursaFursa
Sonova
Sonova
1 day ago

Client Care Representative - Ballina/Lismore | PT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver welcoming, high-quality client care in a hearing clinic by managing audiologist appointment scheduling, greeting clients, updating records, and handling client enquiries via phone and email. Support day-to-day clinic operations including basic troubleshooting and servicing of hearing devices, accurate billing, and general office duties. Work Tuesday–Thursday 8:30am–5:00pm with full training and ongoing support as part of a friendly, professional team.
Location: Australia
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage the appointment schedule for audiologists, including setting and rescheduling client appointments.
  • •Greet clients at the clinic and update client records.
  • •Assist with client and doctor enquiries, answering phone calls and emails.
  • •Provide basic troubleshooting and servicing for hearing devices.
  • •Handle accurate billing of appointments and other general office duties.

Pay and Benefits

Perks:Salary PackagingPaid ParentalPaid LeaveEmployee DiscountsLearning BudgetEap

Key Requirements

  • •Passion for delivering an exceptional client experience.
  • •Excellent verbal and written communication skills and patience.
  • •Demonstrated experience working within a team environment.
  • •Strong judgement and advanced skills in delivering administrative services.
  • •Excellent computer skills and a warm, can-do attitude.
Skills:Client experienceCommunicationPatienceTeamworkProblem-solving

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website