Sales Associate

Tapestry
Macau
Full timeFunction: SalesExperience: 1+ yearsSkills: ["Clienteling","Data acquisition","Cross-selling","Upselling","Adaptability"]

Deliver an elevated, personalized shopping experience as the front-line ambassador for Coach. Build client relationships through personalized styling and fashion expertise, drive sales via cross-selling and tailored recommendations, and use mobile POS, clienteling tools, and social selling (including short-form video) to encourage repeat purchases. Maintain store-floor energy and operational excellence by managing transactions, inventory tasks, visual merchandising, and asset protection while supporting team goals and KPIs.

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FursaFursa
Tapestry
Tapestry
2 months ago

Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an elevated, personalized shopping experience as the front-line ambassador for Coach. Build client relationships through personalized styling and fashion expertise, drive sales via cross-selling and tailored recommendations, and use mobile POS, clienteling tools, and social selling (including short-form video) to encourage repeat purchases. Maintain store-floor energy and operational excellence by managing transactions, inventory tasks, visual merchandising, and asset protection while supporting team goals and KPIs.
Location: Macau
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Represent Coach as a brand ambassador, following Guide to Style and Service standards.
  • •Build lasting client relationships using personalized styling, product expertise, and fashion advice.
  • •Drive sales through cross-selling, upselling, and tailored recommendations while executing personal sales plans.
  • •Use mobile POS and clienteling/social selling tools to capture data and encourage repeat purchases.
  • •Perform daily store operations including transactions, inventory processing, replenishment, and visual merchandising while maintaining cleanliness and asset protection.

Key Requirements

  • •1+ years of sales experience (luxury retail preferred) with knowledge of fashion trends and competitors.
  • •Experience operating POS with basic computer proficiency (iPad/laptop, Mobile POS) and ability to read price/release sheets.
  • •Strong English proficiency and ability to work in a fast-paced environment.
  • •Luxury retail background with social media savvy and clienteling/data acquisition skills, including live-stream shopping or video demos (preferred).
  • •Ability to work a flexible schedule including nights, weekends, and public holidays (as needed).
Experience:1+ yearsLuxury retail
Skills:ClientelingData acquisitionCross-sellingUpsellingAdaptability
Languages:English
Tech Stack:POSIPadLaptopMobile POSWalkie-talkieShort-form videoSocial sellingLive-stream shopping

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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