CX intelligence Senior Specialist

Own customer feedback analytics for Talabat, translating qualitative and quantitative signals into clear narratives and decision-ready insights for leadership. Drive programs and metrics such as NPS, resolution feedback, and post-interaction surveys, and run deep dives across customer segments and journeys. Partner with CX, product, operations, and analytics teams to identify root causes, track improvements, support VoC with reliable data and feedback loops, and build dashboards for real-time sentiment and resolution performance.