Customer Specialist - Part Time

CarMax
Indiana
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Support customers throughout the vehicle buying, selling, and servicing journey by providing guidance from sales and appraisals to test drives and financing applications. Conduct accurate vehicle condition and cosmetic assessments, manage inventory check-in and daily scanning, and complete documentation and payment administration. Coordinate service appointments and review repair order invoices for accuracy, while maintaining CarMax EH&S standards and a clean, organized work area.

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CarMax
CarMax
2 months ago

Customer Specialist - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers throughout the vehicle buying, selling, and servicing journey by providing guidance from sales and appraisals to test drives and financing applications. Conduct accurate vehicle condition and cosmetic assessments, manage inventory check-in and daily scanning, and complete documentation and payment administration. Coordinate service appointments and review repair order invoices for accuracy, while maintaining CarMax EH&S standards and a clean, organized work area.
Location: Indiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
  • •Assess vehicle condition accurately for appraisals and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax quality standards.
  • •Coordinate service appointments, review repair order invoices, and handle related administrative tasks.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent with a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn