Customer Service Agent: Portuguese (18:00pm - 3:00am)

Fever Up
Brazil
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Planning","Time management","Adaptability"]

Provide customer service to resolve incidents via email, phone, chats, and social media. Manage incoming calls and customer inquiries, give accurate information using the right tools and procedures, and handle complaints with solutions and follow-up to ensure resolution. Keep customer interaction records, process accounts, and file documents, with parallel work supporting Operations as incident resolutions vary.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fever Up
Fever Up
22 hours ago

Customer Service Agent: Portuguese (18:00pm - 3:00am)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Provide customer service to resolve incidents via email, phone, chats, and social media. Manage incoming calls and customer inquiries, give accurate information using the right tools and procedures, and handle complaints with solutions and follow-up to ensure resolution. Keep customer interaction records, process accounts, and file documents, with parallel work supporting Operations as incident resolutions vary.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by email, phone, or social media to solve incidents
  • •Manage incoming calls and chats and respond to customer inquiries
  • •Provide accurate, valid, and complete information using the right methods/tools
  • •Handle customer complaints with appropriate solutions and alternatives; follow up to ensure resolution
  • •Follow communication procedures, maintain customer records and accounts, and file documents

Pay and Benefits

Perks:Home OfficeHealth InsuranceGym MembershipSalary AdvanceEvent Discounts

Key Requirements

  • •Previous experience in User Support or Customer Service positions
  • •Zendesk experience preferred
  • •High Portuguese level (oral & written) and fluent English
  • •Strong planning, organizing, prioritizing, and ability to execute simultaneous tasks
  • •Excellent communication, interpersonal skills, time-management, and reliability
Skills:CommunicationInterpersonal skillsPlanningTime managementAdaptability
Languages:PortugueseEnglish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn