Customer Success Manager, Direct

Odoo
Brisbane
Workplace: HybridFull timeUSD 50,000 - 70,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Business acumen","Prioritization"]

Manage a portfolio of direct North American Odoo customers and guide them through their customer journey. Drive adoption and engagement of Odoo applications through proactive outreach and strategic account management. Conduct regular business reviews to monitor customer health and outcomes, reduce churn, and support retention and renewals. Identify upsell and cross-sell opportunities and partner with Consulting, Support, Sales, and Product to resolve issues and improve the customer experience.

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FursaFursa
Odoo
Odoo
3 months ago

Customer Success Manager, Direct

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Manage a portfolio of direct North American Odoo customers and guide them through their customer journey. Drive adoption and engagement of Odoo applications through proactive outreach and strategic account management. Conduct regular business reviews to monitor customer health and outcomes, reduce churn, and support retention and renewals. Identify upsell and cross-sell opportunities and partner with Consulting, Support, Sales, and Product to resolve issues and improve the customer experience.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of direct customers across North America as their primary point of contact.
  • •Drive product adoption and engagement through proactive outreach and strategic account management.
  • •Conduct regular check-ins and business reviews to assess customer health, satisfaction, and outcomes.
  • •Identify and mitigate churn risks to support retention and successful renewals.
  • •Find upsell and cross-sell opportunities and partner with Consulting, Support, Sales, and Product to resolve issues.

Pay and Benefits

Salary: USD 50,000 - 70,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kCommuter BenefitsPaid LeaveSick DaysHolidaysEmployee Assistance

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
  • •Excellent communication and relationship-building skills.
  • •Strong business acumen and problem-solving abilities.
  • •Ability to manage multiple priorities in a fast-paced environment with a customer-first mindset.
Experience:2+ yearsSaaSERPClient-facing
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingBusiness acumenPrioritization
Languages:FrenchSpanishDutch
Tech Stack:OdooSaaSERPCRM

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn