3 weeks ago

Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide second-line managed services for clients by proactively monitoring queues, resolving incidents and requests within SLA, and restoring service. Diagnose and troubleshoot issues across multiple technology domains, update tickets with accurate resolution details, and log incidents and problems. Execute changes with risk identification, support shift handovers and escalations, and partner with automation teams to streamline routine work. May also contribute to disaster recovery implementation and maintenance activities.

Location: South Africa

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor work queues and resolve incidents/requests in a timely manner within SLA.
•Investigate, analyze, and log issues and errors, identify root causes, and update tickets with resolution work.
•Provide second-level support across multiple technology domains (e.g., cloud, security, networking, applications, collaboration).
•Execute and document changes with identified risks and mitigation plans; follow shift handover and escalation processes.
•Collaborate with automation teams, support change/maintenance activities, and assist with disaster recovery functions and tests.

Key Requirements

•Bachelor’s degree in IT/Computing (or equivalent work experience).
•Relevant certifications for the services provided, including VMware, Veeam, and Microsoft/Azure certifications.
•Minimum 3 years’ experience in a similar role.
•Moderate experience operating and maintaining Windows server environments.
•Moderate knowledge of ticketing tools and ITIL processes.

Experience:3+ yearsManaged servicesIT operations

Education:Bachelor's in IT/Computing

Skills:CommunicationCross-cultural collaborationProblem-solvingActive listeningWorks well under pressure

Certifications:VMware Certified Professional: Data Centre VirtualizationVeeam Certified EngineerMicrosoft Certified: Azure Administrator AssociateMCSE

Tech Stack:Windows ServerITILTicketing toolsVMwareVeeamMicrosoft AzureMCSEIBM Spectrum Protect (Tivoli)HPEDellDisaster recoveryAutomation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT