Managed Services Engineer (L2)

NTT
South Africa
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Cross-cultural collaboration","Problem-solving","Active listening","Works well under pressure"]

Provide second-line managed services for clients by proactively monitoring queues, resolving incidents and requests within SLA, and restoring service. Diagnose and troubleshoot issues across multiple technology domains, update tickets with accurate resolution details, and log incidents and problems. Execute changes with risk identification, support shift handovers and escalations, and partner with automation teams to streamline routine work. May also contribute to disaster recovery implementation and maintenance activities.

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FursaFursa
NTT
NTT
2 months ago

Managed Services Engineer (L2)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Provide second-line managed services for clients by proactively monitoring queues, resolving incidents and requests within SLA, and restoring service. Diagnose and troubleshoot issues across multiple technology domains, update tickets with accurate resolution details, and log incidents and problems. Execute changes with risk identification, support shift handovers and escalations, and partner with automation teams to streamline routine work. May also contribute to disaster recovery implementation and maintenance activities.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor work queues and resolve incidents/requests in a timely manner within SLA.
  • •Investigate, analyze, and log issues and errors, identify root causes, and update tickets with resolution work.
  • •Provide second-level support across multiple technology domains (e.g., cloud, security, networking, applications, collaboration).
  • •Execute and document changes with identified risks and mitigation plans; follow shift handover and escalation processes.
  • •Collaborate with automation teams, support change/maintenance activities, and assist with disaster recovery functions and tests.

Key Requirements

  • •Bachelor’s degree in IT/Computing (or equivalent work experience).
  • •Relevant certifications for the services provided, including VMware, Veeam, and Microsoft/Azure certifications.
  • •Minimum 3 years’ experience in a similar role.
  • •Moderate experience operating and maintaining Windows server environments.
  • •Moderate knowledge of ticketing tools and ITIL processes.
Experience:3+ yearsManaged servicesIT operations
Education:Bachelor's in IT/Computing
Skills:CommunicationCross-cultural collaborationProblem-solvingActive listeningWorks well under pressure
Certifications:VMware Certified Professional: Data Centre VirtualizationVeeam Certified EngineerMicrosoft Certified: Azure Administrator AssociateMCSE
Tech Stack:Windows ServerITILTicketing toolsVMwareVeeamMicrosoft AzureMCSEIBM Spectrum Protect (Tivoli)HPEDellDisaster recoveryAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn