Customer Service Representative

SRS Distribution
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Effective communication","Team collaboration","Problem solving","Time management"]

Provide exceptional counter and phone service to walk-in and incoming customers by answering inquiries and resolving complaints via phone, email, and in person. Maintain accurate customer records, share product information, and support timely order fulfillment by coordinating with sales, drivers, and warehouse teams. Process transactions in an ERP system, identify new opportunities to support sales growth, and uphold compliance and company values, using bilingual skills when needed.

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SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 days agoStatus: Live

Job Summary

Provide exceptional counter and phone service to walk-in and incoming customers by answering inquiries and resolving complaints via phone, email, and in person. Maintain accurate customer records, share product information, and support timely order fulfillment by coordinating with sales, drivers, and warehouse teams. Process transactions in an ERP system, identify new opportunities to support sales growth, and uphold compliance and company values, using bilingual skills when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person interactions.
  • •Provide product information, resolve issues efficiently, and maintain accurate customer records.
  • •Support walk-in counter sales and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
  • •Manage phone inquiries professionally and process transactions in the ERP system.
  • •Uphold company values and compliance, using bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityLife Insurance

Key Requirements

  • •Proven customer service and phone handling experience with active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Ability to support sales and identify new opportunities.
  • •Valid driver’s license with a clean driving record; authorized to work in the U.S. without sponsorship, and able to pass background checks and drug screening.
Experience:1-2 yearsB2BBuilding materials distributionCustomer service
Education:High School
Skills:Customer focusEffective communicationTeam collaborationProblem solvingTime management
Licenses:Valid driver’s license
Languages:EnglishSpanish
Tech Stack:CRMERPERP system

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn