Crowdstrke

2 days ago

SMB Account Manager (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own a full-cycle SMB account role focused on helping customers succeed with next-generation endpoint technology. Serve as the primary client contact, manage contract renewals and escalated ARR outcomes, and drive new growth through upsell and cross-sell. Create account strategies, identify whitespace, and collaborate with internal stakeholders (Customer Success and Managed Services) while providing high-touch support and feedback to Product.

Location: Austin, United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for SMB clients and collaborate with internal stakeholders to ensure customers receive expected value.
•Manage the contract renewal cycle from scheduling meetings through negotiation, contract changes, and signature to support escalated ARR renewals.
•Achieve a quota for new sales growth within the customer base.
•Identify account whitespace and create value-based presentations to drive upgrades and cross-sells.
•Provide high-touch support, including escalation/coordination of support issues, and share customer feedback with Product Management.

Pay and Benefits

Salary: USD 24 - 38 hourly

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveEquityPaid ParentalAdoption LeaveWellness Stipend

Key Requirements

•1+ years in sales development and/or 1+ years of full sales cycle experience in account management or net new logo selling to a technical audience (engineers, IT, security).
•Experience using sales qualification frameworks such as MEDDIC/Medic, Medpicc, and/or Sandlar (light experience/understanding).
•A track record of meeting or exceeding expectations in a quota and/or metric-carrying role focused on individual performance.
•Strong technical aptitude and ability to learn new concepts quickly.
•Exceptional written and verbal communication skills, including handling client objections and negotiations.

Experience:1+ yearsCybersecuritySaaSEndpoint security

Skills:Customer advocacyNegotiationCommunicationAdaptabilityTechnical aptitude

Tech Stack:AISaaS

Company Brief

Crowdstrke

Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn

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Crowdstrke

2 days ago

SMB Account Manager (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Austin, United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for SMB clients and collaborate with internal stakeholders to ensure customers receive expected value.
•Manage the contract renewal cycle from scheduling meetings through negotiation, contract changes, and signature to support escalated ARR renewals.
•Achieve a quota for new sales growth within the customer base.
•Identify account whitespace and create value-based presentations to drive upgrades and cross-sells.
•Provide high-touch support, including escalation/coordination of support issues, and share customer feedback with Product Management.

Pay and Benefits

Salary: USD 24 - 38 hourly

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveEquityPaid ParentalAdoption LeaveWellness Stipend

Key Requirements

•1+ years in sales development and/or 1+ years of full sales cycle experience in account management or net new logo selling to a technical audience (engineers, IT, security).
•Experience using sales qualification frameworks such as MEDDIC/Medic, Medpicc, and/or Sandlar (light experience/understanding).
•A track record of meeting or exceeding expectations in a quota and/or metric-carrying role focused on individual performance.
•Strong technical aptitude and ability to learn new concepts quickly.
•Exceptional written and verbal communication skills, including handling client objections and negotiations.

Experience:1+ yearsCybersecuritySaaSEndpoint security

Skills:Customer advocacyNegotiationCommunicationAdaptabilityTechnical aptitude

Tech Stack:AISaaS

Company Brief

Crowdstrke

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn