Senior Technical Success Manager - Enterprise Accounts

Darktrace
Munich, London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration","Customer advocacy","Problem-solving"]

Drive technical customer success for enterprise cybersecurity deployments by partnering with security, IT, and technical stakeholders to turn deployment into meaningful adoption. Build technical success plans, identify high-value use cases, and use product health and engagement indicators to spot adoption gaps, retention risks, and technical blockers early. Provide renewal readiness insights, support QBRs and account strategy, and champion customer feedback to help customers achieve measurable outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Darktrace
Darktrace
2 days ago

Senior Technical Success Manager - Enterprise Accounts

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Drive technical customer success for enterprise cybersecurity deployments by partnering with security, IT, and technical stakeholders to turn deployment into meaningful adoption. Build technical success plans, identify high-value use cases, and use product health and engagement indicators to spot adoption gaps, retention risks, and technical blockers early. Provide renewal readiness insights, support QBRs and account strategy, and champion customer feedback to help customers achieve measurable outcomes.
Location: Munich, London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
  • •Create technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
  • •Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
  • •Guide customers through the transition from deployment to active use to accelerate time-to-value and reduce handover friction.
  • •Lead mitigation planning for technical blockers and bring technical health insights into renewal readiness, QBRs, and account strategy.

Pay and Benefits

Perks:Paid LeavePensionAd&d InsuranceLife InsuranceDisability InsuranceEmployee Assistance

Key Requirements

  • •Fluency in German and English is essential.
  • •3+ years’ experience in a technical, customer-facing role such as Customer Success, Technical Success, Technical Account Manager, Technical Consultant, or Product Specialist.
  • •Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Ability to drive adoption, retention, technical value realisation, and customer health improvement.
  • •Confidence engaging security engineers, SOC analysts, system administrators, technical leaders, and executives, and translating complex concepts into clear guidance.
Experience:3+ yearsEnterprise cybersecuritySOC workflowsSaaSCloudInfrastructure
Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacyProblem-solving
Languages:GermanEnglish
Tech Stack:CybersecurityNetworkingCloudSaaSInfrastructureSOC workflowsThreat detectionIncident responseHealth scoringAdoption analyticsRenewal governance

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn