Epiroc

1 month ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead Technical Service, Parts, and Training for capital equipment and aftermarket services, driving operational performance, coaching teams, and ensuring adherence to global standards and customer satisfaction in a remote-enabled role near a hub.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead technical support, parts, and training functions for Epiroc capital equipment and aftermarket services to ensure consistent support delivery, customer satisfaction, and alignment with Epiroc standards.
•Develop, implement, and maintain technical training programs aligned with global standards to improve operational performance across internal teams, service centers, dealers, and customers.
•Support the growth and development of technical personnel through structured employee lifecycle activities, including coaching, mentoring, performance management, and succession planning.
•Strengthen frontline technician capability by promoting structured problem-solving, technical development, and increased self-sufficiency in technical support execution.
•Ensure technical support processes, documentation, and deliverables comply with Epiroc standards and reporting systems.

Pay and Benefits

Perks:Health InsuranceWellness StipendEmployee DiscountsDisability InsurancePaid LeavePaid Sick401k

Key Requirements

•Bachelor’s degree in Engineering preferred; equivalent experience considered
•Minimum of five years of experience in mining, heavy equipment, or related industries
•Valid driver’s license and willingness to travel domestically with occasional international travel
•Strong leadership abilities with experience in coaching, mentoring, and performance management
•Excellent written and verbal communication, with ability to influence and collaborate across teams

Experience:5+ yearsMiningHeavy equipmentIndustrial

Education:Bachelor's

Skills:LeadershipCommunicationCoachingMentoringProblem-solving

Licenses:Driver’s license

Languages:English

Tech Stack:Microsoft OfficeReporting systems

Company Brief

Epiroc

Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn

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Epiroc

1 month ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead technical support, parts, and training functions for Epiroc capital equipment and aftermarket services to ensure consistent support delivery, customer satisfaction, and alignment with Epiroc standards.
•Develop, implement, and maintain technical training programs aligned with global standards to improve operational performance across internal teams, service centers, dealers, and customers.
•Support the growth and development of technical personnel through structured employee lifecycle activities, including coaching, mentoring, performance management, and succession planning.
•Strengthen frontline technician capability by promoting structured problem-solving, technical development, and increased self-sufficiency in technical support execution.
•Ensure technical support processes, documentation, and deliverables comply with Epiroc standards and reporting systems.

Pay and Benefits

Perks:Health InsuranceWellness StipendEmployee DiscountsDisability InsurancePaid LeavePaid Sick401k

Key Requirements

•Bachelor’s degree in Engineering preferred; equivalent experience considered
•Minimum of five years of experience in mining, heavy equipment, or related industries
•Valid driver’s license and willingness to travel domestically with occasional international travel
•Strong leadership abilities with experience in coaching, mentoring, and performance management
•Excellent written and verbal communication, with ability to influence and collaborate across teams

Experience:5+ yearsMiningHeavy equipmentIndustrial

Education:Bachelor's

Skills:LeadershipCommunicationCoachingMentoringProblem-solving

Licenses:Driver’s license

Languages:English

Tech Stack:Microsoft OfficeReporting systems

Company Brief

Epiroc

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn