Customer Relationship Officer (UAE Nationals Only )- RAK - FUJ - AJMAN

Emirates Islamic Bank
United Arab Emirates
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Confidentiality","Customer focus","Attention to detail"]

Provide end-to-end priority banking customer service, responding to inquiries, resolving routine requests, and ensuring first-contact resolution when possible. Own servicing activities for assigned Priority Banking customers, follow up through complaint closure, and escalate complex cases. Perform KYC/AML-compliant transaction processing and adhere to dual control/checklists, while maintaining accurate CRM records and protecting customer data. Support onboarding/modification requests and help drive cross-sell.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
3 days ago

Customer Relationship Officer (UAE Nationals Only )- RAK - FUJ - AJMAN

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide end-to-end priority banking customer service, responding to inquiries, resolving routine requests, and ensuring first-contact resolution when possible. Own servicing activities for assigned Priority Banking customers, follow up through complaint closure, and escalate complex cases. Perform KYC/AML-compliant transaction processing and adhere to dual control/checklists, while maintaining accurate CRM records and protecting customer data. Support onboarding/modification requests and help drive cross-sell.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide end-to-end customer service to Priority Banking customers per bank TATs, including queries, requests, complaints, and application processing.
  • •Assist tagged Relationship Managers by taking ownership of servicing needs for customers in their portfolio and ensuring Priority Centers service on priority.
  • •Resolve customer complaints with first-contact resolution where possible, follow up until resolution, and escalate when necessary.
  • •Verify customer identification and documentation in line with KYC and AML requirements and monitor/flag suspicious transaction patterns.
  • •Maintain accurate CRM records, follow dual control/segregation of duties and data privacy protocols, and support account onboarding, closure, and product modifications.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLearning Budget

Key Requirements

  • •High school or bachelor degree.
  • •Relevant experience in a related/similar role.
  • •Ongoing training in AML/KYC compliance and data privacy.
  • •Ability to provide end-to-end customer service aligned with bank turnaround times (TATs).
  • •Professional certification in customer service or banking operations (preferred).
Skills:Customer serviceConfidentialityCustomer focusAttention to detail
Tech Stack:CRM

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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