Prompt

1 week ago

Billing Tech Support Specialist (B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a Prompt software expert for B2B customers, responding to billing and RCM questions via email support. Triage tickets, escalate to the right teams with the needed details, and support engineering ticket workflows. Build deep product knowledge, drive customer satisfaction and loyalty, and help improve Prompt’s product and service features for rehab therapy organizations.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer questions and requests about RCM and billing software via email using the help desk platform.
•Triage tickets, perform escalations to appropriate teams, and provide the necessary context for resolution.
•Support engineering ticket creation, review, and prioritization.
•Maintain deep knowledge of Prompt product offerings to answer customer inquiries across a single support channel.
•Improve customer experience by identifying opportunities to enhance product and service features.

Pay and Benefits

Salary: USD 50,000 - 60,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsurancePet InsuranceCommuter BenefitsFsa/dca

Key Requirements

•3+ years of relevant experience in customer-facing functions such as tech support or similar.
•Medical billing background required; physical therapy billing strongly preferred.
•Experience in clinical development or medical billing operations (e.g., RCM follow-up, claim review and submission).
•Highly analytical mindset with the ability to troubleshoot/test software use cases and issues.
•Proficient in MS Excel and able to communicate clearly (written and verbal).

Experience:HealthcareMedical billingB2B SaaSRehab therapyRCMEMR

Skills:Analytical mindsetTroubleshootingProblem-solvingProactiveCommunication

Tech Stack:Email supportHelp desk platformZendeskMS Excel

Company Brief

Prompt

Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Hoboken, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Prompt

1 week ago

Billing Tech Support Specialist (B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer questions and requests about RCM and billing software via email using the help desk platform.
•Triage tickets, perform escalations to appropriate teams, and provide the necessary context for resolution.
•Support engineering ticket creation, review, and prioritization.
•Maintain deep knowledge of Prompt product offerings to answer customer inquiries across a single support channel.
•Improve customer experience by identifying opportunities to enhance product and service features.

Pay and Benefits

Salary: USD 50,000 - 60,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsurancePet InsuranceCommuter BenefitsFsa/dca

Key Requirements

•3+ years of relevant experience in customer-facing functions such as tech support or similar.
•Medical billing background required; physical therapy billing strongly preferred.
•Experience in clinical development or medical billing operations (e.g., RCM follow-up, claim review and submission).
•Highly analytical mindset with the ability to troubleshoot/test software use cases and issues.
•Proficient in MS Excel and able to communicate clearly (written and verbal).

Experience:HealthcareMedical billingB2B SaaSRehab therapyRCMEMR

Skills:Analytical mindsetTroubleshootingProblem-solvingProactiveCommunication

Tech Stack:Email supportHelp desk platformZendeskMS Excel

Company Brief

Prompt

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Hoboken, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor