Customer Success Enablement Manager - EMEA

Okta
Dublin
Workplace: HybridFull timeEUR 56,000 - 77,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Initiative","Communication","Presentation","Empathy","Collaboration"]

Build and scale Okta’s first CSM-focused enablement motion for EMEA. You’ll partner with enablement, product, learning & development, and content teams to identify CSM technical and role-readiness needs, design data-driven programs, and localize training, communications, and tooling. In a fast-moving, global matrix, you’ll field EMEA requests, align stakeholders, lead discovery sessions, and measure program impact on retention and growth.

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FursaFursa
Okta
Okta
2 days ago

Customer Success Enablement Manager - EMEA

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Last checked: 2 hours agoStatus: Live

Job Summary

Build and scale Okta’s first CSM-focused enablement motion for EMEA. You’ll partner with enablement, product, learning & development, and content teams to identify CSM technical and role-readiness needs, design data-driven programs, and localize training, communications, and tooling. In a fast-moving, global matrix, you’ll field EMEA requests, align stakeholders, lead discovery sessions, and measure program impact on retention and growth.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify and communicate EMEA CSM technical and role-readiness needs.
  • •Suggest and execute new enablement ideas and programs aligned to EMEA CSM leadership.
  • •Equip EMEA CSM teams with the necessary product knowledge, skills, and processes to engage customers and drive retention and growth.
  • •Use a data-driven approach and performance management to quantify impact of existing and future initiatives.
  • •Coordinate localization and delivery of training, communications, and tooling for EMEA CSM audiences.
Travel: Low travel

Pay and Benefits

Salary: EUR 56,000 - 77,000 annually
Perks:EquityAnnual BonusHealth InsurancePaid LeaveParental Leave

Key Requirements

  • •5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams.
  • •Deep understanding of customer success and enablement strategies.
  • •Strong communication skills with strong presentation skills and executive presence.
  • •Ability to understand, work with, and present to a technical audience.
  • •Ability to work in a fast-moving, highly matrixed environment with strong analytical, prioritization, and collaboration skills.
Experience:Software industryCustomer successPost-salesEnablement
Skills:InitiativeCommunicationPresentationEmpathyCollaboration

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn