ServiceNow - Technical Consultant_ITAM/APM Admin

NTT
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Ability to work independently","Ability to manage multiple priorities"]

Lead and deliver complex ServiceNow implementations as a hands-on technical consultant focused on ITAM/APM capabilities and CSM-related modules. Design scalable solutions, manage CSM data models and customer workflows, and architect integrations across CRM, ERP, finance, and third-party platforms using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows. Apply ITSM/ITIL-aligned processes and collaborate across enterprise stakeholders to drive digital transformation.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant_ITAM/APM Admin

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead and deliver complex ServiceNow implementations as a hands-on technical consultant focused on ITAM/APM capabilities and CSM-related modules. Design scalable solutions, manage CSM data models and customer workflows, and architect integrations across CRM, ERP, finance, and third-party platforms using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows. Apply ITSM/ITIL-aligned processes and collaborate across enterprise stakeholders to drive digital transformation.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms using APIs and IntegrationHub/MID Server.
  • •Integrate ServiceNow with CRM, ERP, financial systems, and external applications while ensuring interoperability and seamless data flow.
  • •Apply ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •2-3 years of experience in ServiceNow and 2+ years of CSM experience.
  • •Proven track record of successful ServiceNow implementations in enterprise environments.
  • •CIS – CSM certified.
  • •Strong understanding of ServiceNow architecture and data model with proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
Experience:2-3 yearsEnterprise environmentsDigital transformation
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:CommunicationPresentationStakeholder managementAbility to work independentlyAbility to manage multiple priorities
Certifications:CIS – CSM
Tech Stack:ServiceNowITILJavaScriptGlideScriptFlow DesignerServiceNow StudioRESTSOAPIntegrationHubMID ServerITSMITAMAPMCSMCRMERPAgileDevOps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn