CFJC Agent II Bilingual

Schnitzer Steel
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceEducation: high_schoolSkills: ["Communication","Multitasking","Attention to detail","Organization","Dependability"]

Handle inbound customer calls and emails related to selling or donating vehicles to Pick-N-Pull, using documented scripting and procedures to gather information and complete quotes or purchase orders. Respond to questions on store hours, sales, vehicle parts pricing, and local inventory. Coordinate with store personnel to support pickup scheduling and resolve customer inquiries, complaints, or concerns while meeting contact center performance standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Schnitzer Steel
Schnitzer Steel
6 months ago

CFJC Agent II Bilingual

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Handle inbound customer calls and emails related to selling or donating vehicles to Pick-N-Pull, using documented scripting and procedures to gather information and complete quotes or purchase orders. Respond to questions on store hours, sales, vehicle parts pricing, and local inventory. Coordinate with store personnel to support pickup scheduling and resolve customer inquiries, complaints, or concerns while meeting contact center performance standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Answer inbound customer phone calls and emails to obtain information for quotes and vehicle purchase orders for sale or donation.
  • •Place outbound customer calls and respond to inquiries via phone, email, and electronic facsimile.
  • •Provide customer support on store information including hours, days of operation, and sales.
  • •Share vehicle parts pricing and local store vehicle inventory details.
  • •Coordinate with store personnel to support pickup scheduling and resolve customer complaints or concerns.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED required.
  • •2 years of recent call center experience preferred.
  • •Ability to fluently speak English; bilingual English/Spanish required.
  • •Strong verbal and written communication skills with solid computer and keyboarding skills.
  • •Dependable attendance and ability to work varied shifts in a fast-paced environment.
Education:High School
Skills:CommunicationMultitaskingAttention to detailOrganizationDependability
Languages:EnglishSpanish

Company Brief

Schnitzer Steel
Radius Recycling processes ferrous and nonferrous scrap metal and operates recycling facilities, mill services, and downstream metal recovery operations. It serves industrial, commercial, and retail customers across North America with circular-economy materials solutions.
Industry: Recycling & Waste Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Portland, United States
Founded: 1906
WebsiteLinkedIn