Customer Care Representative - Kentville (NS)

Sonova
Canada
Workplace: OnsiteFull timeCAD 20 - 23 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Account reconciliation","Organization","Relationship building"]

Deliver customer care at a fast-paced hearing clinic by providing support in person, over the phone, and via email. Schedule appointments, organize clinic files, and manage client accounts while building relationships. Coordinate with insurance companies to support third-party billing, and help with cleanings and minor device repairs (training provided). Work Monday–Friday business hours at the Kentville, NS clinic.

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FursaFursa
Sonova
Sonova
1 hour ago

Customer Care Representative - Kentville (NS)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver customer care at a fast-paced hearing clinic by providing support in person, over the phone, and via email. Schedule appointments, organize clinic files, and manage client accounts while building relationships. Coordinate with insurance companies to support third-party billing, and help with cleanings and minor device repairs (training provided). Work Monday–Friday business hours at the Kentville, NS clinic.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize files for the clinic’s hearing care professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support successful third-party billing.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).

Pay and Benefits

Salary: CAD 20 - 23 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Provide customer service in person, by phone, and by email in a clinic environment.
  • •Schedule appointments and organize clinic files for hearing care professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Experience with, or willingness to learn, reconciling accounts receivable and related account work.
  • •Be available to travel to other clinics as needed.
Experience:HealthcareRetailCustomer service
Skills:CommunicationCustomer serviceAccount reconciliationOrganizationRelationship building

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website