Manager, Claims Operations - Auto

USAA
United States
Workplace: OnsiteFull timeUSD 103,450 - 197,730 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Coaching","Customer service","Initiative","Decision-making"]

Manage and be accountable for auto and property claims operations member service employees, overseeing claim investigation, evaluation, and negotiation support. Coach and develop team members, inspect claim file quality, and drive process improvements to enhance operational effectiveness and member experience. Handle escalations and make policy-based decisions while executing operational risk management and regulatory compliance training. Lead workload, staffing, training, and adherence to guidelines and frameworks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
USAA
USAA
2 days ago

Manager, Claims Operations - Auto

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage and be accountable for auto and property claims operations member service employees, overseeing claim investigation, evaluation, and negotiation support. Coach and develop team members, inspect claim file quality, and drive process improvements to enhance operational effectiveness and member experience. Handle escalations and make policy-based decisions while executing operational risk management and regulatory compliance training. Lead workload, staffing, training, and adherence to guidelines and frameworks.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and coach auto/property claims operations member service employees responsible for investigating, evaluating, and negotiating claims.
  • •Inspect and review claim file quality and provide feedback to employees.
  • •Identify opportunities to improve operational effectiveness, member experience, and processes; champion organizational process changes.
  • •Manage workload volumes, staffing, training needs, and ensure consistent execution and adherence to guidelines and frameworks.
  • •Handle escalations and make appropriate decisions based on policy while executing risk management and regulatory compliance training.

Pay and Benefits

Salary: USD 103,450 - 197,730 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeaveWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquire and maintain an applicable insurance adjuster license within 6 months of joining the role.
Education:Bachelor's
Skills:LeadershipCoachingCustomer serviceInitiativeDecision-making
Licenses:Insurance adjuster license
Certifications:CPCUInsurance adjuster license

Eligibility

Visa:H1BTN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn