Product Operations Team Lead Americas

Fever Up
Mexico City
Full timeFunction: Administration & Executive AssistanceExperience: 4-7 yearsSkills: ["Leadership","Process improvement","Communication","Analytical thinking","Collaboration"]

Own the end-to-end health, efficiency, and scalability of Fever’s marketplace operations across South, Central, and North America. Lead and develop a regional team, act as the Americas escalation point for complex partner and marketplace issues, and translate operational reality into product feedback. Build SOPs, continuously improve workflows, and use marketplace health metrics (e.g., SLAs, error rate) and data (Excel/Sheets; SQL/BI a plus) to drive corrective actions and process improvements.

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Fever Up
Fever Up
14 hours ago

Product Operations Team Lead Americas

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the end-to-end health, efficiency, and scalability of Fever’s marketplace operations across South, Central, and North America. Lead and develop a regional team, act as the Americas escalation point for complex partner and marketplace issues, and translate operational reality into product feedback. Build SOPs, continuously improve workflows, and use marketplace health metrics (e.g., SLAs, error rate) and data (Excel/Sheets; SQL/BI a plus) to drive corrective actions and process improvements.
Location: Mexico City
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a small team of marketplace operations specialists across AMER markets, setting priorities and running weekly rituals to keep output high quality.
  • •Serve as the regional escalation point for complex partner or marketplace issues, coordinating resolutions across functions.
  • •Own the end-to-end operational lifecycle of events on the platform and act as the primary operational interface with the product team in APAC.
  • •Design, document, and continuously improve standard operating procedures for marketplace workflows, including identifying tooling/automation opportunities.
  • •Monitor marketplace health metrics (SLAs, error rate) and drive corrective actions when trends deteriorate.

Key Requirements

  • •4-7 years of experience in marketplace operations, platform operations, or a closely related field (e-commerce, travel, hospitality, or entertainment preferred).
  • •Demonstrated experience coordinating or leading a team, even informally.
  • •Strong process orientation with the ability to design workflows and document SOPs while finding inefficiencies.
  • •Experience partnering with product to translate operational reality into clear product feedback and understanding how product decisions impact ops.
  • •Analytical mindset using data to diagnose problems and measure impact; baseline proficiency in Excel/Sheets, with SQL or BI tools a plus.
Experience:4-7 yearsE-commerceTravelHospitalityEntertainment
Skills:LeadershipProcess improvementCommunicationAnalytical thinkingCollaboration
Languages:EnglishSpanish
Tech Stack:ExcelSheetsSQLBI tools

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn