Small Business Connect Specialist (Call Center Business Banker) Naperville IL

U.S. Bancorp
United States
Workplace: HybridFull timeUSD 29.23 - 38.94 hourlyFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Relationship building","Proactive prospecting"]

Provide exceptional service to small business clients (annual revenue up to $2.5M) by proactively reaching out via outbound calling, supporting branch-based customers, and using digital tools to build trusted relationships. Identify customer needs, open and service accounts, recommend appropriate products, and achieve assigned sales, revenue, and growth goals. Partner with branch teams and internal business lines to generate referrals to Business Banking and other U.S. Bancorp partners. Hybrid call-center role with 3 days/week on-site.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 months ago

Small Business Connect Specialist (Call Center Business Banker) Naperville IL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 days agoStatus: Live

Job Summary

Provide exceptional service to small business clients (annual revenue up to $2.5M) by proactively reaching out via outbound calling, supporting branch-based customers, and using digital tools to build trusted relationships. Identify customer needs, open and service accounts, recommend appropriate products, and achieve assigned sales, revenue, and growth goals. Partner with branch teams and internal business lines to generate referrals to Business Banking and other U.S. Bancorp partners. Hybrid call-center role with 3 days/week on-site.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer service aligned with U.S. Bank Core Values while providing comprehensive financial solutions to small business clients.
  • •Drive growth through proactive outbound calling and by supporting branch-based small business clients.
  • •Identify customer needs, open and service accounts, and recommend appropriate product solutions.
  • •Collaborate with branch partners and internal business lines to generate referral opportunities and refer clients to Business Banking or other partners as additional needs are identified.
  • •Achieve assigned sales, revenue, and growth goals in a hybrid call-center environment with required on-site days.

Pay and Benefits

Salary: USD 29.23 - 38.94 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceParental Leave401kPaid LeavePaid HolidaysAdoption Assistance

Key Requirements

  • •Requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance and maintenance of a satisfactory criminal and credit record.
  • •Typically has a Bachelor's degree or equivalent work experience.
  • •Five or more years of customer service, sales and/or prospecting experience.
  • •Demonstrates strong written and verbal communication skills and can effectively convey business recommendations.
  • •Understands banking operations and product knowledge, including sales, new business development, customer service/relations, and community relations.
Experience:5+ yearsBankingSmall businessCustomer serviceSalesCall center
Education:Bachelor's
Skills:Customer serviceCommunicationRelationship buildingProactive prospecting
Certifications:NMLS

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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