Technical Architect – NICE CXone

TTEC Digital
Hyderabad
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Communication","Problem-solving"]

The NICE Technical Architect will design, architect, and deliver scalable NICE CXone platform solutions, lead a team of consultants from India, collaborate with onsite and client stakeholders, drive solution engineering and pre-sales, and ensure high-quality delivery across complex CCaaS projects in a fast-paced environment.

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FursaFursa
TTEC Digital
TTEC Digital
5 months ago

Technical Architect – NICE CXone

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Last checked: 10 hours agoStatus: Live

Job Summary

The NICE Technical Architect will design, architect, and deliver scalable NICE CXone platform solutions, lead a team of consultants from India, collaborate with onsite and client stakeholders, drive solution engineering and pre-sales, and ensure high-quality delivery across complex CCaaS projects in a fast-paced environment.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Architect, design, and deliver NICE CXone platform solutions.
  • •Lead and mentor a team of NICE consultants for successful project delivery.
  • •Take ownership of technical delivery for projects executed from India.
  • •Collaborate with onsite teams, project managers, sales teams, and clients.
  • •Understand project scope and define detailed technical work plans.

Key Requirements

  • •Bachelor's degree in Computer Science, IT, Engineering, or related field (preferred)
  • •10+ years of experience in customer experience/contact center technology space
  • •3+ years of experience in NICE CXone and UC environments
  • •6+ years of software development experience in real-time systems
  • •Strong experience in enterprise CCaaS architecture
Experience:10+ yearsCustomer experienceCCaaSContact centerReal-time systems
Education:Bachelor's in Computer Science
Skills:LeadershipMentoringCommunicationProblem-solving
Tech Stack:NICE CXoneCXone StudioC#ASP.NETJavaScriptPythonJavaC++XMLWeb ServicesCCaaSIVROmnichannelCloudNetworkingUC environments

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn