TTEC Digital

3 months ago

Technical Architect – NICE CXone

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

The NICE Technical Architect will design, architect, and deliver scalable NICE CXone platform solutions, lead a team of consultants from India, collaborate with onsite and client stakeholders, drive solution engineering and pre-sales, and ensure high-quality delivery across complex CCaaS projects in a fast-paced environment.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Architect, design, and deliver NICE CXone platform solutions.
•Lead and mentor a team of NICE consultants for successful project delivery.
•Take ownership of technical delivery for projects executed from India.
•Collaborate with onsite teams, project managers, sales teams, and clients.
•Understand project scope and define detailed technical work plans.

Key Requirements

•Bachelor's degree in Computer Science, IT, Engineering, or related field (preferred)
•10+ years of experience in customer experience/contact center technology space
•3+ years of experience in NICE CXone and UC environments
•6+ years of software development experience in real-time systems
•Strong experience in enterprise CCaaS architecture

Experience:10+ yearsCustomer experienceCCaaSContact centerReal-time systems

Education:Bachelor's in Computer Science

Skills:LeadershipMentoringCommunicationProblem-solving

Tech Stack:NICE CXoneCXone StudioC#ASP.NETJavaScriptPythonJavaC++XMLWeb ServicesCCaaSIVROmnichannelCloudNetworkingUC environments

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

3 months ago

Technical Architect – NICE CXone

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Architect, design, and deliver NICE CXone platform solutions.
•Lead and mentor a team of NICE consultants for successful project delivery.
•Take ownership of technical delivery for projects executed from India.
•Collaborate with onsite teams, project managers, sales teams, and clients.
•Understand project scope and define detailed technical work plans.

Key Requirements

•Bachelor's degree in Computer Science, IT, Engineering, or related field (preferred)
•10+ years of experience in customer experience/contact center technology space
•3+ years of experience in NICE CXone and UC environments
•6+ years of software development experience in real-time systems
•Strong experience in enterprise CCaaS architecture

Experience:10+ yearsCustomer experienceCCaaSContact centerReal-time systems

Education:Bachelor's in Computer Science

Skills:LeadershipMentoringCommunicationProblem-solving

Tech Stack:NICE CXoneCXone StudioC#ASP.NETJavaScriptPythonJavaC++XMLWeb ServicesCCaaSIVROmnichannelCloudNetworkingUC environments

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn