Counter Sales Associate

Ferguson
Billings
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Relationship-building","Problem-solving","Self-motivation","Organizational skills"]

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers. Proactively engage customers in person, by phone, and via email to understand needs, recommend products, and help them make informed purchasing decisions. Drive growth through upselling and cross-selling, use catalogs and manufacturer databases to provide accurate parts information, process transactions, manage special orders, and collaborate with Outside Sales Associates to support account success.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
3 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers. Proactively engage customers in person, by phone, and via email to understand needs, recommend products, and help them make informed purchasing decisions. Drive growth through upselling and cross-selling, use catalogs and manufacturer databases to provide accurate parts information, process transactions, manage special orders, and collaborate with Outside Sales Associates to support account success.
Location: Billings
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn and apply product knowledge of plumbing, HVAC, and related products to guide customer decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using tools and resources such as catalogs and manufacturer databases.
  • •Process transactions accurately and manage special orders, follow-ups, back-orders, and delivery timelines to maintain customer satisfaction.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •A sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship-buildingProblem-solvingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn