Floor Manager - Highpoint (Melbourne, AU)

Sephora
Melbourne
Full time33.37+ hourlyFunction: Product ManagementSkills: ["Leadership","Coaching","Communication","Client service","Data-driven decision-making"]

Lead Sephora’s Highpoint store as a Floor Manager (Senior Beauty Advisor), shaping client experience and driving performance for a team of 20+ beauty advisors. You’ll coach and develop the team to exceed KPIs, use reporting data for operational decisions, and partner closely with the Store and Assistant Store Managers. This hands-on role spans sales management and back-of-house operations, with extensive onboarding and ongoing learning.

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Sephora
Sephora
1 day ago

Floor Manager - Highpoint (Melbourne, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead Sephora’s Highpoint store as a Floor Manager (Senior Beauty Advisor), shaping client experience and driving performance for a team of 20+ beauty advisors. You’ll coach and develop the team to exceed KPIs, use reporting data for operational decisions, and partner closely with the Store and Assistant Store Managers. This hands-on role spans sales management and back-of-house operations, with extensive onboarding and ongoing learning.
Location: Melbourne
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead the client experience and set the standard for Sephora’s curated prestige beauty environment.
  • •Drive a high-performance selling culture to exceed KPIs and coach the team to improve capabilities.
  • •Use and interpret reporting data to inform operational decisions in collaboration with store leadership.
  • •Maintain open, constructive communication and provide impactful feedback to the team and management.
  • •Oversee client and team matters as Client Experience Lead (CEL) and make critical store decisions in a fast-paced environment.

Pay and Benefits

Salary: 33.37 hourly
Perks:Parental LeaveHealth InsuranceLife InsuranceGym Membership

Key Requirements

  • •Extensive retail management experience, including profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
  • •Proficient in Microsoft Office Suite for data interpretation and daily reporting.
  • •Hands-on leadership on the sales floor to motivate, coach, and empower team members.
  • •Strong passion for delivering exceptional client service and creating an immersive luxury beauty experience.
  • •Availability for a rotating roster including late nights, weekends, and public holidays (Thursday to Sunday).
Experience:Luxury retailBeauty retailPrestige beauty
Skills:LeadershipCoachingCommunicationClient serviceData-driven decision-making
Tech Stack:Microsoft Office Suite

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn