Customer Success Splunk Platform Area TAM

Cisco
United States
Workplace: RemoteFull timeUSD 161,900 - 205,600 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer-focused","Partnership","Problem-solving","Self-motivation","Proactive"]

Drive customer value by acting as a Splunk expert for a defined customer success area. Guide account teams and customers on optimal Splunk Platform usage, supporting onboarding and enablement workshops, adoption/use-case work, and proactive account health review. Deliver strategic, case-based technical consulting (up to 90 days), resolve complex technical challenges, and align with sales/customer success to maximize value realization and milestone achievement.

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FursaFursa
Cisco
Cisco
3 weeks ago

Customer Success Splunk Platform Area TAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Drive customer value by acting as a Splunk expert for a defined customer success area. Guide account teams and customers on optimal Splunk Platform usage, supporting onboarding and enablement workshops, adoption/use-case work, and proactive account health review. Deliver strategic, case-based technical consulting (up to 90 days), resolve complex technical challenges, and align with sales/customer success to maximize value realization and milestone achievement.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a Splunk expert to guide customers and account teams on optimal use of the Splunk Platform and overall technical health.
  • •Deliver onboarding and enablement workshops, prescriptive guidance, and achieve onboarding success milestones.
  • •Proactively review account health with telemetry risk focus and support renewal-adjacent risk identification.
  • •Provide strategic, case-based technical consulting (up to 90 days) and research to solve complex technical problems.
  • •Partner with Sales/Customer Success roles to support value realization and align priority focus on risk accounts and area themes.

Pay and Benefits

Salary: USD 161,900 - 205,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveLife InsuranceDisability

Key Requirements

  • •Several years of experience administering and using Splunk Core (Enterprise/Cloud).
  • •Strong Splunk architecture and Splunk Core product feature experience, including data onboarding.
  • •Strong SPL (Search Processing Language) skills.
  • •Solid experience in technical consulting or big-data analytics.
Experience:SaaSBig-data analytics
Skills:Customer-focusedPartnershipProblem-solvingSelf-motivationProactive
Tech Stack:Splunk CoreSplunk EnterpriseSplunk CloudSplunk PlatformSPLBashJavaPython.NET

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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