Outreach Campaign Operations Manager

Vendelux
New York
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Problem-solving","Analytical thinking","Ownership","Cross-functional collaboration"]

Lead end-to-end AI-powered outbound outreach campaigns for a portfolio of customers, from onboarding to optimization. Own campaign execution, diagnose performance, and refine copy and processes. Collaborate with Customer Success to align priorities, work with product/engineering to surface field patterns, and build scalable outreach workflows that raise engagement and pipeline outcomes.

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Vendelux
Vendelux
4 months ago

Outreach Campaign Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Closed

Job Summary

Lead end-to-end AI-powered outbound outreach campaigns for a portfolio of customers, from onboarding to optimization. Own campaign execution, diagnose performance, and refine copy and processes. Collaborate with Customer Success to align priorities, work with product/engineering to surface field patterns, and build scalable outreach workflows that raise engagement and pipeline outcomes.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own onboarding and ongoing campaign execution for a portfolio of accounts — managing multiple live campaigns simultaneously while keeping everything organized and nothing falling through the cracks.
  • •Diagnose and optimize B2B outreach performance: analyze reply rates, prospect list quality, email copy, sequencing, and deliverability — and take action without waiting to be asked.
  • •Write and refine 1:1 outbound copy that feels human, earns replies, and reflects each customer's brand voice and compliance requirements.
  • •Track campaign replies, drive follow-up, manage conversion funnels, and book meetings on behalf of customers.
  • •Collaborate closely with Customer Success to align on account priorities, surface risks early, and deliver outcomes that map to each customer's business goals.

Key Requirements

  • •3–5 years in outbound sales, B2B marketing, customer success, or a high-volume client-facing operations role.
  • •Proven experience managing a large number of concurrent accounts or workstreams without things slipping — you have a system and you stick to it.
  • •Strong instincts for B2B email copy: you can tell the difference between a message that earns a response and one that doesn't, and you know why.
  • •Analytical enough to diagnose campaign performance and turn metrics into clear next actions.
  • •High ownership mindset — you take responsibility for outcomes, follow through without being chased, and treat customer results as your results.
Experience:SaaSB2BAIOutboundCustomer success
Skills:CommunicationProblem-solvingAnalytical thinkingOwnershipCross-functional collaboration
Languages:English
Tech Stack:AIEmail marketingCRM

Company Brief

Vendelux
Operates an e-commerce platform selling consumer home and lifestyle products, providing online ordering, fulfillment, and customer support through a curated digital storefront aimed at retail consumers.
Industry: E-commerce
Website