Support engineer (UK)

As a senior support engineer, you’ll lead triage and resolution of complex enterprise customer production issues using tools like Salesforce, email, Slack, and Zoom. You’ll guide technical end users by debugging and refining custom Python and no-code agents, act as Tier 2 support via monitoring alerts, and drive technical investigations across the stack while escalating to product and engineering. You’ll also automate diagnostics to scale support operations and help shape the product roadmap with customer feedback.