4 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of strategic, high-value customers as the executive-facing post-sales partner. Develop and run customer success strategies tied to business outcomes, security initiatives, and long-term technology roadmaps, leading Executive Business Reviews and success plan governance. Drive adoption across Barracuda’s product portfolio, act as the escalation point for complex issues, and protect/expand recurring revenue through proactive risk mitigation and cross-functional collaboration. Mentor junior CSMs and analyze health/usage to improve value realization.

Location: British Columbia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and manage strategic customer relationships as the executive-facing post-sales business partner, developing success strategies aligned to customer objectives and roadmaps.
•Lead Executive Business Reviews and strategic account reviews, creating and governing success plans with measurable outcomes and risk mitigation.
•Drive product adoption and utilization across multiple product lines, identifying upsell, cross-sell, and expansion opportunities.
•Serve as the primary escalation point for strategic customer issues and coordinate internal teams to resolve complex challenges.
•Analyze customer health, adoption trends, and usage data to deliver recommendations, mentor junior CSMs, and influence process improvements.

Pay and Benefits

Salary: CAD 94,000 - 125,000 annually

Perks:EquityHealth Insurance401kPaid LeaveVolunteering

Key Requirements

•8+ years of experience in Customer Success, Strategic Account Management, consulting, enterprise SaaS, or a related customer-facing role.
•Experience managing large enterprise/strategic accounts with responsibility for retention, customer satisfaction, and revenue growth.
•Bachelor’s or Master’s degree in Business Administration, Sales, Technology, or equivalent experience.
•Proven success retaining, growing, and expanding SaaS/subscription-based portfolios.
•Hands-on experience with Customer Success platforms (e.g., Gainsight) and CRM solutions.

Experience:8+ yearsEnterprise SaaSConsultingSubscription-based

Education:

Skills:Executive communicationPresentationAnalytical thinkingProject managementStakeholder management

Tech Stack:GainsightCRM

Company Brief

Barracuda Networks

Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Campbell, United States

Founded: 2003

Website LinkedIn

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Barracuda Networks

4 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: British Columbia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and manage strategic customer relationships as the executive-facing post-sales business partner, developing success strategies aligned to customer objectives and roadmaps.
•Lead Executive Business Reviews and strategic account reviews, creating and governing success plans with measurable outcomes and risk mitigation.
•Drive product adoption and utilization across multiple product lines, identifying upsell, cross-sell, and expansion opportunities.
•Serve as the primary escalation point for strategic customer issues and coordinate internal teams to resolve complex challenges.
•Analyze customer health, adoption trends, and usage data to deliver recommendations, mentor junior CSMs, and influence process improvements.

Pay and Benefits

Salary: CAD 94,000 - 125,000 annually

Perks:EquityHealth Insurance401kPaid LeaveVolunteering

Key Requirements

•8+ years of experience in Customer Success, Strategic Account Management, consulting, enterprise SaaS, or a related customer-facing role.
•Experience managing large enterprise/strategic accounts with responsibility for retention, customer satisfaction, and revenue growth.
•Bachelor’s or Master’s degree in Business Administration, Sales, Technology, or equivalent experience.
•Proven success retaining, growing, and expanding SaaS/subscription-based portfolios.
•Hands-on experience with Customer Success platforms (e.g., Gainsight) and CRM solutions.

Experience:8+ yearsEnterprise SaaSConsultingSubscription-based

Education:

Skills:Executive communicationPresentationAnalytical thinkingProject managementStakeholder management

Tech Stack:GainsightCRM

Company Brief

Barracuda Networks

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Campbell, United States

Founded: 2003

Website LinkedIn