Customer Assistance Representative Full Time (Jacksonville, FL, US)

American Airlines Group
United States
Workplace: OnsiteFull timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety","Problem-solving","Adaptability"]

Interact with airport customers at the ticket counter and gates by greeting passengers, monitoring areas for safety compliance, and assisting with kiosk check-in, baggage processing, and kiosk troubleshooting. Verify carry-on and checked baggage requirements, review international travel documents using Timatic, and support boarding for unaccompanied minors and non-ambulatory customers. Provide directions and paging as needed, use internal systems, and follow DOT/FAA/TSA and company policies while completing required trainings.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Assistance Representative Full Time (Jacksonville, FL, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Interact with airport customers at the ticket counter and gates by greeting passengers, monitoring areas for safety compliance, and assisting with kiosk check-in, baggage processing, and kiosk troubleshooting. Verify carry-on and checked baggage requirements, review international travel documents using Timatic, and support boarding for unaccompanied minors and non-ambulatory customers. Provide directions and paging as needed, use internal systems, and follow DOT/FAA/TSA and company policies while completing required trainings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers on arrival and assist in the ticket counter area while monitoring compliance with safety policies and procedures.
  • •Help customers with kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts and maintaining kiosks.
  • •Troubleshoot kiosk technology issues and coordinate with IT when additional servicing is required.
  • •Verify carry-on baggage compliance and process checked baggage transactions and self-tagging/weight verification.
  • •Assist with boarding and movements for non-ambulatory customers and unaccompanied minors; provide gate information and directions, including required document verifications.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVisionPrescription401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older and able to read, write, speak, and understand English fluently.
  • •Must be authorized to work in the U.S.
  • •Valid driver’s license as required by local authorities.
  • •Completion of pre-employment drug screen and comprehensive background check/fingerprinting; FAA criminal background checks for unescorted access privileges if applicable.
Education:High School
Skills:Customer serviceCommunicationAttention to safetyProblem-solvingAdaptability
Licenses:Valid driver’s license
Languages:English
Tech Stack:SabreTimaticKiosk technology

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn