Network Operations Center (NOC) Manager – Public Sector SLED

Dimension Data
Maryland
Workplace: OnsiteFull timeUSD 109,275 - 182,125 annuallyFunction: Government & Public AdministrationExperience: 10+ yearsEducation: bachelorsSkills: ["Incident management","Root cause analysis","Leadership","Operational excellence","Cross-team coordination"]

Lead a 24x7x365 Network Operations Center supporting mission-critical public sector networks. Oversee NOC daily operations, incident and outage handling against SLAs, monitoring and event correlation, and incident bridge/restoration for Priority 1 and 2 events. Manage NOC staff and shift leads, enforce SOPs and ticketing workflows, coordinate with engineering and field teams, deliver KPIs/executive dashboards, and drive continuous improvement through automation and process optimization.

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Dimension Data
Dimension Data
2 months ago

Network Operations Center (NOC) Manager – Public Sector SLED

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Last checked: 6 days agoStatus: Live

Job Summary

Lead a 24x7x365 Network Operations Center supporting mission-critical public sector networks. Oversee NOC daily operations, incident and outage handling against SLAs, monitoring and event correlation, and incident bridge/restoration for Priority 1 and 2 events. Manage NOC staff and shift leads, enforce SOPs and ticketing workflows, coordinate with engineering and field teams, deliver KPIs/executive dashboards, and drive continuous improvement through automation and process optimization.
Location: Maryland
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Direct daily operations of the 24x7x365 NOC and ensure incidents, service requests, and outages are handled per SLAs.
  • •Supervise NOC staff, shift leads, analysts, and escalation resources; oversee monitoring coverage, alert accuracy, and event correlation.
  • •Lead response efforts for Priority 1 and Priority 2 incidents, including incident bridges and restoration coordination.
  • •Manage maintenance and change management activities, ensuring proper approvals, testing, and uninterrupted service continuity.
  • •Conduct root cause analyses (RCAs) and implement permanent corrective actions; report KPIs and drive continuous improvement via tools/automation.

Pay and Benefits

Salary: USD 109,275 - 182,125 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsuranceEmployee Assistance

Key Requirements

  • •Minimum 5 years as an IT Operations Center Manager.
  • •Minimum 10 years in network operations, including at least 5 years managing a 24x7x365 NOC or similar operations team.
  • •Minimum 5 years monitoring and managing configuration of 500+ network devices.
  • •Minimum 5 years monitoring and managing a virtual server environment.
  • •ITIL Foundation certification; plus strong leadership of 24x7x365 enterprise-class operations and expertise in incident management and service operations.
Experience:10+ yearsPublic sectorIT operationsNetwork operations
Education:Bachelor's
Skills:Incident managementRoot cause analysisLeadershipOperational excellenceCross-team coordination
Certifications:ITIL FoundationPMPPgMPCCNPCCIENetwork+Security+CySA+CFOTAWS Certified Solutions ArchitectAzure Network Engineer AssociateCISSP
Tech Stack:ITILCiscoCCNPCCIECompTIA Network+CompTIA Security+CompTIA CySA+Cisco CertificationsAnsiblePythonAWSAzureZero Trust ArchitectureVirtual server environment

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn