Customer Success Manager (Field-based)

Qlub
Los Angeles
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Ownership","Cross-functional collaboration","Communication","Negotiation","Decision-making"]

Own the end-to-end customer success journey for restaurant venues in Southern California. Lead onboarding, configuration, integrations, and launches in partnership with Operations and Product. Deliver hands-on training, drive daily usage and deeper adoption, and build high-trust relationships through negotiation. Monitor merchant performance and proactively manage operational risks to prevent churn, while ensuring technical issues are resolved end-to-end.

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FursaFursa
Qlub
Qlub
3 weeks ago

Customer Success Manager (Field-based)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end customer success journey for restaurant venues in Southern California. Lead onboarding, configuration, integrations, and launches in partnership with Operations and Product. Deliver hands-on training, drive daily usage and deeper adoption, and build high-trust relationships through negotiation. Monitor merchant performance and proactively manage operational risks to prevent churn, while ensuring technical issues are resolved end-to-end.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead the complete onboarding pipeline for new venues with Operations and Product to configure systems, integrate environments, and launch restaurants seamlessly.
  • •Conduct hands-on training sessions for restaurant partners to drive daily active usage and usage depth.
  • •Build high-trust, peer-level relationships and use negotiation to navigate operational changes and align stakeholders.
  • •Continuously monitor merchant performance and health metrics to proactively address operational risks and prevent churn.
  • •Partner with Operations to follow up with customers and ensure technical issues are resolved end-to-end.
Travel: Extensive travel

Key Requirements

  • •3+ years of experience in Customer Success, Implementation, Field Operations, or Account Management.
  • •Proven track record managing multi-stakeholder implementations and delivering high volumes of customer launches on tight schedules.
  • •Exceptional in-person and written communication skills with the ability to build immediate trust with diverse audiences.
  • •Valid driver’s license and willingness to travel extensively across the SoCal market.
  • •Ability to move fast and make strong decisions with incomplete information.
Experience:FintechSaaSHospitality techCustomer successPayments
Skills:OwnershipCross-functional collaborationCommunicationNegotiationDecision-making
Licenses:Driver’s license
Tech Stack:QR codesSoftPOSPayment links

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor