Client Services Specialist, French speaker

Autodesk
Barcelona
Workplace: OnsiteFull timeEUR 23,000 - 33,000 annuallyFunction: Customer Support (Service Desk)0Education: mastersSkills: ["Communication","Problem-solving","Adaptability","Multi-tasking","Customer focus"]

Provide frontline, multi-channel support to Autodesk customers and partners to resolve product access, licensing, account, and order issues. Troubleshoot problems using internal systems and remote tools, ensure customers get access to purchased software, and deliver a high-quality, solution-focused experience. Act as a subject matter expert on Autodesk policies and processes, support partner enablement, and contribute to knowledge base content and continuous process improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
1 day ago

Client Services Specialist, French speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide frontline, multi-channel support to Autodesk customers and partners to resolve product access, licensing, account, and order issues. Troubleshoot problems using internal systems and remote tools, ensure customers get access to purchased software, and deliver a high-quality, solution-focused experience. Act as a subject matter expert on Autodesk policies and processes, support partner enablement, and contribute to knowledge base content and continuous process improvements.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide multi-channel support (phone, chat, email) to customers and partners.
  • •Troubleshoot product access, licensing, account, and order-related issues to ensure timely resolution.
  • •Ensure access to purchased software using internal systems and remote tools.
  • •Educate customers and partners via training sessions, onboarding, webinars, and self-service guidance.
  • •Act as a subject matter expert on Autodesk policies, processes, and tools; support partner enablement and knowledge base improvements.

Pay and Benefits

Salary: EUR 23,000 - 33,000 annually

Key Requirements

  • •BSc or MSc graduate with 0–4 years of professional experience.
  • •Experience using a CRM system.
  • •French and English fluent (speaker).
  • •Ability to work flexible shifts and overtime as needed (shift start times of 7:00 AM).
  • •Strong verbal and written communication skills.
Education:Master's
Skills:CommunicationProblem-solvingAdaptabilityMulti-taskingCustomer focus
Languages:FrenchEnglishItalianSpanish
Tech Stack:WindowsMicrosoft OfficeSalesforceCRM

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor