Associate II, Product Operations

Kraken
London, Brazil, Ireland, Colombia, Argentina, Romania, Cyprus, Switzerland, Portugal, Lithuania, Canada, Mexico
Workplace: RemoteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Communication","Stakeholder management","Structured thinking","Cross-functional collaboration"]

Lead coordination for product delivery across compliance, legal, fraud, vendor dependencies, and operational intelligence. Maintain live trackers, triage features against regulatory requirements, and ensure sign-offs are built into delivery milestones. Partner with fraud and client engagement teams to support launches, drive incident follow-through, and turn operational and market data into actionable management information for product and leadership decisions.

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Kraken
Kraken
1 day ago

Associate II, Product Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed

Job Summary

Lead coordination for product delivery across compliance, legal, fraud, vendor dependencies, and operational intelligence. Maintain live trackers, triage features against regulatory requirements, and ensure sign-offs are built into delivery milestones. Partner with fraud and client engagement teams to support launches, drive incident follow-through, and turn operational and market data into actionable management information for product and leadership decisions.
Location: London, Brazil, Ireland, Colombia, Argentina, Romania, Cyprus, Switzerland, Portugal, Lithuania, Canada, Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Maintain live product-specific trackers for open compliance/legal items, including DRIs, status, and upcoming milestones.
  • •Triage new features against regulatory requirements and ensure sign-off is built into delivery milestones, working closely with fraud leads.
  • •Support launch readiness by ensuring fraud and client engagement teams have the right tooling, admin access, and support materials.
  • •Maintain product-specific vendor trackers, manage performance review cadence, and track actions to closure.
  • •Surface issues early by interpreting fraud/dispute/client engagement metrics and commercial KPIs, then drive follow-through on cross-functional findings.

Key Requirements

  • •Experience in product operations, strategy, or programme management within a consumer fintech, payments, or banking business.
  • •Strong working knowledge of the regulatory and compliance landscape for consumer financial products in one or more regions.
  • •Experience working alongside fraud and risk functions, understanding how fraud controls interact with product design.
  • •Ability to manage multiple concurrent workstreams with different stakeholders and cadences without dropping the ball.
  • •Proven ability to turn complex operational data into clear, actionable management information for product and leadership teams.
Experience:FintechPaymentsBankingConsumer financial servicesFraud and risk
Skills:LeadershipCommunicationStakeholder managementStructured thinkingCross-functional collaboration

Company Brief

Kraken
Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 4.2
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