Business Support Associate

Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat and email. Process and log inquiries in the CRM, identify needs, and route or escalate questions to the right teams to resolve service issues and meet service standards. Maintain product/insurance knowledge across policies, payments, and claims, collaborate with stakeholders, and support onboarding by coordinating training and mentoring for new team members while keeping information confidential.