Senior Renewals Manager

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Leadership","Negotiation","Communication"]

Own complex renewals by resolving customer issues and mitigating attrition throughout the contract term. Build accurate 90-day rolling forecasts for the renewal region, using detailed analysis of usage and contract data to identify risk early. Serve as a subject matter expert, guiding an extended team with optimal resolutions, and collaborate with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to streamline approvals and replacement contracts.

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FursaFursa
Salesforce
Salesforce
1 day ago

Senior Renewals Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own complex renewals by resolving customer issues and mitigating attrition throughout the contract term. Build accurate 90-day rolling forecasts for the renewal region, using detailed analysis of usage and contract data to identify risk early. Serve as a subject matter expert, guiding an extended team with optimal resolutions, and collaborate with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to streamline approvals and replacement contracts.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
  • •Provide accurate 90-day rolling forecasts for the assigned renewal region through diligent maintenance of renewal opportunities.
  • •Leverage processes and reporting, plus forensic analysis (usage and contract), to identify potential attrition early.
  • •Serve as a subject matter expert and provide guidance to the extended team on optimal resolutions.
  • •Work cross-functionally to streamline resolution steps and own creation of replacement contracts and detailed quotes with approvals.

Key Requirements

  • •Proven success in Sales, Renewals, Operations, or Account Management.
  • •Strong analytical background with proven problem-solving skills.
  • •Track record building a case and driving consensus with multiple cross-functional collaborators and customers.
  • •Strong customer-facing leadership skills.
  • •Excellent negotiation and communication skills across functions and levels.
Skills:Problem-solvingLeadershipNegotiationCommunication
Tech Stack:SalesforceSalesforce reportingExcel

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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