TikTok Shop - SEA Governance Operations Project Intern (Response Management) - 2026 Start (BS/MS)

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Administration & Executive AssistanceEducation: mastersSkills: ["Written communication","Verbal communication","Attention to detail","Problem-solving","Adaptability"]

Support TikTok Shop’s Governance and Experience team by triaging and investigating high-priority e-commerce escalations tied to online risks and harms. Help conduct root-cause analyses, monitor performance metrics and escalation trends, and draft or update frameworks, playbooks, and SOPs for emergency management. Coordinate with Legal, Policy, and Product teams to enable a unified cross-functional response.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - SEA Governance Operations Project Intern (Response Management) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support TikTok Shop’s Governance and Experience team by triaging and investigating high-priority e-commerce escalations tied to online risks and harms. Help conduct root-cause analyses, monitor performance metrics and escalation trends, and draft or update frameworks, playbooks, and SOPs for emergency management. Coordinate with Legal, Policy, and Product teams to enable a unified cross-functional response.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Administration & Executive Assistance
Seniority: Intern level

Key Responsibilities

  • •Triage and investigate high-priority e-commerce escalations related to online risks and harms.
  • •Support root-cause analyses to strengthen risk prevention and management capabilities.
  • •Monitor key performance metrics and escalation trends to produce data-driven insights and reports for leadership.
  • •Draft and update frameworks, playbooks, and standard operating procedures (SOPs) for emergency management.
  • •Gather information from Legal, Policy, and Product teams to enable a unified cross-functional response.

Key Requirements

  • •Currently enrolled in a Bachelor's or Master's degree program (Business, Law, Public Policy, Data Analytics, or related fields preferred).
  • •Demonstrated ability to break down complex problems and interpret data to identify trends.
  • •Excellent written and spoken English, with the ability to summarize complex situations clearly and concisely.
  • •Strong can-do attitude in a fast-paced environment with shifting priorities.
  • •Strong attention to detail for investigations and ensuring compliance.
Education:Master's
Skills:Written communicationVerbal communicationAttention to detailProblem-solvingAdaptability
Languages:English
Tech Stack:SQLExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn