Customer Experience Banker (Alpena, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a financial concierge for walk-in customers in a branch setting—helping retain and grow both consumer and business relationships. You’ll resolve customer issues, accurately process transactions, and educate customers on consumer deposit products. Through a disciplined sales process (including follow-up, outbound calling, and referrals), you’ll identify financial goals, recommend appropriate banking products, and refer customers to other areas to deepen relationships—while following all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
7 hours ago

Customer Experience Banker (Alpena, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers in a branch setting—helping retain and grow both consumer and business relationships. You’ll resolve customer issues, accurately process transactions, and educate customers on consumer deposit products. Through a disciplined sales process (including follow-up, outbound calling, and referrals), you’ll identify financial goals, recommend appropriate banking products, and refer customers to other areas to deepen relationships—while following all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and customer/partner referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED (or a Bachelor's degree).
  • •Minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.
  • •1+ year in customer service in banking/financial services or goal-driven retail sales (preferred).
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ years
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn