CCSS Representative 1 Inbound Service 客户服务主任 (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service","Communication","Empathy","Teamwork","Problem-solving"]

Join HSBC's CCSS team as an inbound service representative handling customer contacts with a friendly, customer-centric approach. You will resolve issues at first contact, promote relevant banking products, and maintain high service standards, while working flexible shifts in a dynamic call centre environment.

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HSBC
HSBC
6 months ago

CCSS Representative 1 Inbound Service 客户服务主任 (Foshan, GD, CN, 528200)

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Last checked: 2 hours agoStatus: Live

Job Summary

Join HSBC's CCSS team as an inbound service representative handling customer contacts with a friendly, customer-centric approach. You will resolve issues at first contact, promote relevant banking products, and maintain high service standards, while working flexible shifts in a dynamic call centre environment.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • •Delivers what is promised in line with customer expectations.
  • •Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products.
  • •Uses a range of simple techniques to personalise the customer’s experience and satisfy expectations with prompt, efficient and personalised solutions.
  • •Owns and resolves issues and understands how and when to escalate.

Key Requirements

  • •Bachelor’s degree or above
  • •At least two years relevant experience
  • •Must be proficient in language(s) required by the process
  • •Open to working flexible shifting schedules
  • •Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Education:Bachelor's
Skills:Customer serviceCommunicationEmpathyTeamworkProblem-solving

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn