Coordinator, VIP Services - Atlantis The Royal (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Attention to detail","Communication","Multi-tasking","Organization"]

Coordinate VIP Services for Atlantis The Royal, ensuring exceptional, tailored guest experiences end-to-end. Plan itineraries, prepare stays, and handle personalized guest correspondence while arranging transport, bookings for Food & Beverage and activities, and managing Butler services. Serve as a central point for guest queries across internal and external stakeholders, supporting efficient day-to-day operations and administration with strong attention to detail.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kerzer International
Kerzer International
4 hours ago

Coordinator, VIP Services - Atlantis The Royal (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate VIP Services for Atlantis The Royal, ensuring exceptional, tailored guest experiences end-to-end. Plan itineraries, prepare stays, and handle personalized guest correspondence while arranging transport, bookings for Food & Beverage and activities, and managing Butler services. Serve as a central point for guest queries across internal and external stakeholders, supporting efficient day-to-day operations and administration with strong attention to detail.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Plan itineraries and personalize guest correspondence for VIP services.
  • •Prepare stays and coordinate transport, along with Food & Beverage and activities bookings.
  • •Manage all aspects of Butler services related to VIP guests.
  • •Coordinate guest queries efficiently with guests, partners, suppliers, and internal/external stakeholders.
  • •Support day-to-day department operations and administration needs.

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceDentalAnnual FlightsLife InsuranceIncentive Program

Key Requirements

  • •Diploma or degree in hospitality or a relevant discipline.
  • •At least 2 years of experience as a coordinator or agent handling customer requests, queries, and complaints by phone.
  • •Excellent knowledge of Opera or another booking operating system used by luxury hotels/resorts.
  • •Strong verbal and written communication skills with excellent attention to detail.
  • •Ability to read a social situation and deliver a first-class guest experience.
Experience:2+ yearsLuxury hospitality
Education:
Skills:Attention to detailCommunicationMulti-taskingOrganization
Tech Stack:Opera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn