Fiserv

1 month ago

Senior Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Senior Technical Writer at Fiserv translating complex product and service information into clear, structured content. Collaborates with product, support, and AI teams to create modular, AI-enabled documentation, mentor junior writers, and lead cross-stream documentation efforts while ensuring accessibility and regulatory standards across modern delivery platforms.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Manager level

Key Responsibilities

•Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery.
•Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements.
•Use test environments to research products and services, validate workflows, and capture screen samples for documentation.
•Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
•Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.

Pay and Benefits

Salary: USD 71,250 - 114,000 annually

Perks:Health InsuranceDentalVision401kPensionRemote WorkPaid LeaveTuition AssistanceMilitary LeavePaid Holidays

Key Requirements

•5+ years of experience in technical writing for software, platform, or product documentation in structured authoring environments
•5+ years of experience creating and editing client-facing or user-facing technical documentation in software development life cycle and Agile environments
•Experience with MadCap Flare, (HTML), Microsoft Word, SharePoint, Adobe Acrobat, Snagit, or similar tools to create and maintain published content
•Experience applying the Microsoft Style Guide, department writing standards, topic-based authoring, content reuse, and metadata practices in documentation workflows
•Bachelor's degree or higher in English, Technical Communications, Professional Writing, or a related field or equivalent combination of education, related experience and/or military experience

Experience:5+ yearsFintechPaymentsSaaS

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationProblem-solvingAttention to detail

Languages:English

Tech Stack:MadCap FlareHTMLMicrosoft WordSharePointAdobe AcrobatSnagitJiraConfluenceFluid Topics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fiserv

1 month ago

Senior Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Manager level

Key Responsibilities

•Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery.
•Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements.
•Use test environments to research products and services, validate workflows, and capture screen samples for documentation.
•Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
•Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.

Pay and Benefits

Salary: USD 71,250 - 114,000 annually

Perks:Health InsuranceDentalVision401kPensionRemote WorkPaid LeaveTuition AssistanceMilitary LeavePaid Holidays

Key Requirements

•5+ years of experience in technical writing for software, platform, or product documentation in structured authoring environments
•5+ years of experience creating and editing client-facing or user-facing technical documentation in software development life cycle and Agile environments
•Experience with MadCap Flare, (HTML), Microsoft Word, SharePoint, Adobe Acrobat, Snagit, or similar tools to create and maintain published content
•Experience applying the Microsoft Style Guide, department writing standards, topic-based authoring, content reuse, and metadata practices in documentation workflows
•Bachelor's degree or higher in English, Technical Communications, Professional Writing, or a related field or equivalent combination of education, related experience and/or military experience

Experience:5+ yearsFintechPaymentsSaaS

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationProblem-solvingAttention to detail

Languages:English

Tech Stack:MadCap FlareHTMLMicrosoft WordSharePointAdobe AcrobatSnagitJiraConfluenceFluid Topics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn