Travel Services Specialist (Houston, TX, US)

Zurich Insurance
Houston
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Customer service","Multitasking","Organization","Positive attitude","Problem-solving","Attention to detail"]

Help customers understand Travel Guard travel insurance offerings by taking a consultative, phone-based approach. Answer incoming calls, listen to travel plans, and recommend the coverage that best fits customer needs while providing clear, accurate information. Solve problems creatively, document interactions precisely, maintain knowledge of products and benefits, and collaborate with teammates and leadership to continuously improve service and skills.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Travel Services Specialist (Houston, TX, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Help customers understand Travel Guard travel insurance offerings by taking a consultative, phone-based approach. Answer incoming calls, listen to travel plans, and recommend the coverage that best fits customer needs while providing clear, accurate information. Solve problems creatively, document interactions precisely, maintain knowledge of products and benefits, and collaborate with teammates and leadership to continuously improve service and skills.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and provide top-notch service with clear, accurate product and service information.
  • •Use strong listening skills to understand customer travel needs and recommend appropriate insurance coverage.
  • •Solve problems creatively and think outside the box in a fast-paced service center environment.
  • •Document customer interactions with precision and professionalism.
  • •Maintain knowledge of insurance products, services, and benefits, and collaborate to continuously build skills.

Pay and Benefits

Perks:Health InsuranceEap Programs401kPaid LeaveParental LeaveVolunteer Leave

Key Requirements

  • •High School Diploma or equivalent.
  • •Strong communication skills and customer service experience.
  • •Ability to multitask, stay organized, and handle calls while navigating multiple systems.
  • •Positive attitude and passion for helping others.
  • •Attention to detail and accuracy when documenting customer interactions.
Education:High School
Skills:CommunicationCustomer serviceMultitaskingOrganizationPositive attitudeProblem-solvingAttention to detail

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn