Customer Success Executive

Lumen
South Carolina, Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, District of Columbia, West Virginia
Workplace: RemoteFull timeUSD 88,562 - 129,891 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Presenting","Consulting","Relationship building","Negotiation"]

Own and grow relationships with Lumen’s largest enterprise customers by monitoring early customer health signals, guiding adoption of Lumen solutions, and delivering measurable outcomes tied to customer business objectives. Build prescriptive customer success plans across the customer lifecycle, manage renewals and revenue retention, identify expansion opportunities, and coordinate cross-functional teams to address risks, roadblocks, and successful solution deployment.

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Lumen
Lumen
2 days ago

Customer Success Executive

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Last checked: 16 hours agoStatus: Live

Job Summary

Own and grow relationships with Lumen’s largest enterprise customers by monitoring early customer health signals, guiding adoption of Lumen solutions, and delivering measurable outcomes tied to customer business objectives. Build prescriptive customer success plans across the customer lifecycle, manage renewals and revenue retention, identify expansion opportunities, and coordinate cross-functional teams to address risks, roadblocks, and successful solution deployment.
Location: South Carolina, Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, District of Columbia, West Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build long-term, value-based relationships with decision makers and influencers to establish loyalty.
  • •Manage customer health by tracking usage data, health indicators, and renewal dates tied to customer objectives.
  • •Assess product/portal adoption maturity, remove roadblocks, and provide best practices with a prescriptive approach.
  • •Create and execute customer success plans across the lifecycle, setting milestones and driving positive outcomes.
  • •Drive retention and growth by implementing revenue management practices, executing renewal strategy, and partnering with sales on expansion opportunities.

Pay and Benefits

Salary: USD 88,562 - 129,891 annually
Perks:Health InsuranceDental401kGym MembershipLearning Budget

Key Requirements

  • •7+ years in customer success or account management.
  • •Bachelor’s degree or equivalent work experience.
  • •Experience supporting complex Fortune 500, multi-divisional, international customers.
  • •Comfort presenting, consulting, and advising at C-level and other executives.
  • •Strong analytical and communication skills, including negotiation and MS Office proficiency.
Experience:7+ yearsEnterpriseFortune 500Customer successAccount management
Education:Bachelor's
Skills:CommunicationPresentingConsultingRelationship buildingNegotiation
Tech Stack:MS OfficeAICloudEdgeFiber network

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn