Cross Technology Managed Services Engineer (L3)

NTT
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Planning","Active listening","Adaptability","Ability to work under pressure","Client-focused mindset"]

Provide cross-technology managed services by proactively identifying, resolving, and logging technical incidents to keep client infrastructure configured, tested, and operational. Manage high-complexity tickets with zero missed SLA conditions, use monitoring tools and alert responses to prevent issues, and analyze/escalate support calls. Drive operational improvements, optimization/automation opportunities, knowledge articles, and train junior team members. Coach L2 teams on advanced troubleshooting while coordinating with vendors and supporting project and disaster recovery delivery.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 days ago

Cross Technology Managed Services Engineer (L3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide cross-technology managed services by proactively identifying, resolving, and logging technical incidents to keep client infrastructure configured, tested, and operational. Manage high-complexity tickets with zero missed SLA conditions, use monitoring tools and alert responses to prevent issues, and analyze/escalate support calls. Drive operational improvements, optimization/automation opportunities, knowledge articles, and train junior team members. Coach L2 teams on advanced troubleshooting while coordinating with vendors and supporting project and disaster recovery delivery.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve technical incidents to ensure client infrastructure is configured, tested, and operational.
  • •Perform pre-emptive incident resolution, manage high-complexity tickets, and apply solutions while maintaining zero missed SLA conditions.
  • •Use monitoring tools and respond to alerts, conducting checks to identify issues before they become problems; log, analyze, assign, and escalate support calls.
  • •Lead operational improvements, including optimization and automation opportunities, and provide inputs to automation teams to reduce manual effort.
  • •Create knowledge articles for frequent issues and mentor/coach junior and L2 team members on advanced troubleshooting and execution.

Key Requirements

  • •Extensive Managed Services experience handling complex, cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Bachelor’s degree (or equivalent qualification/work experience) in IT/Computing.
  • •Ability to communicate and work effectively across cultures, with strong planning, listening, adaptability, and ability to work under pressure.
Experience:Managed services
Education:Bachelor's in IT/Computing
Skills:CommunicationPlanningActive listeningAdaptabilityAbility to work under pressureClient-focused mindset
Tech Stack:ITILCloudSecurityNetworkingApplicationsMonitoring toolsDisaster recovery

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn