Customer Service Representative - On Site

Handle inbound customer inquiries for a telecom provider, supporting internet, Wi‑Fi, and home connectivity accounts. Answer calls, provide clear explanations of plans, billing, usage, and equipment, and perform mild troubleshooting like modem resets, connection checks, and basic Wi‑Fi configuration. Create and update customer accounts, service tickets, and documentation in CRM systems, educate customers on self-service, and escalate complex issues to technical support or field teams with empathy and professionalism.