Senior Account Manager-Customer Success

Vetcove
United States
Workplace: RemoteFull timeUSD 100,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Time management","Process management","Analytical skills","Strategic planning","Relationship building"]

Own and grow relationships with major veterinary hospital consolidators as the primary point of contact. Develop and lead corporate accounts strategy, understand customer needs, and drive account growth through strategic touchpoints, business reviews, and a continuous product feedback loop. Stay close to market changes and nurture relationships with non-contracted consolidators to strengthen long-term competitive positioning and inform product and strategy roadmaps.

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Vetcove
Vetcove
3 days ago

Senior Account Manager-Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own and grow relationships with major veterinary hospital consolidators as the primary point of contact. Develop and lead corporate accounts strategy, understand customer needs, and drive account growth through strategic touchpoints, business reviews, and a continuous product feedback loop. Stay close to market changes and nurture relationships with non-contracted consolidators to strengthen long-term competitive positioning and inform product and strategy roadmaps.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for day-to-day client communication and act in a customer success capacity.
  • •Design and lead Vetcove’s corporate accounts strategy for key hospital group partners.
  • •Position as a strategic partner to stakeholders within named accounts to build and maintain long-lasting relationships.
  • •Craft customer value narratives via comprehensive business reviews and strategic touchpoints, including phone and on-site meetings.
  • •Create account roadmaps and feedback loops to progress customers toward platform goals and inform product development strategy.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kHome OfficeReferral Program

Key Requirements

  • •Bachelors Degree
  • •8+ years in account management
  • •Exceptional verbal, written, and presentation skills
  • •Strong analytical skills
  • •Proven success identifying and developing executive relationships
Experience:8+ yearsAccount managementVeterinary softwareHealthcare
Education:Bachelor's
Skills:CommunicationPresentationTime managementProcess managementAnalytical skillsStrategic planningRelationship building

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vetcove
Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2015
WebsiteLinkedIn