Tala

1 week ago

Real Time Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the real-time operations control layer by executing intraday campaign and staffing adjustments based on live performance signals. Resolve operational bottlenecks or outages in partnership with Tech/Product teams to protect connect rates and recovery targets. Continuously monitor agent occupancy and idle time, re-skill agents across Voice, WhatsApp, Viber, and Live Chat, and deliver hourly flash reports with next-hour strategy recommendations.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Execute intraday campaign adjustments and staffing re-allocations based on live performance signals to maintain service levels.
•Identify and resolve system-related bottlenecks or outages with Tech/Product teams to minimize downtime.
•Monitor agent occupancy and idle time, and re-skill agents across Voice, WhatsApp, Viber, and Live Chat based on demand.
•Provide hourly flash reports to operational leads with actionable recommendations for next-hour strategy.
•Audit real-time tracking tools against system logs to ensure data integrity in the operational control layer.

Key Requirements

•2+ years of contact center operations experience with a strong sense of urgency.
•Proficiency with real-time monitoring tools and basic SQL for ad-hoc analysis.
•Ability to make proactive decisions with a high degree of autonomy under operational pressure.

Experience:2+ yearsContact center operations

Skills:Decision makingAutonomy

Tech Stack:SQL

Company Brief

Tala

Provides mobile-first financial services and credit to underserved consumers in emerging markets using alternative data and machine learning to underwrite microloans, payments, and savings products via a smartphone app.

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: Santa Monica, United States

Founded: 2011

Website

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Tala

1 week ago

Real Time Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Execute intraday campaign adjustments and staffing re-allocations based on live performance signals to maintain service levels.
•Identify and resolve system-related bottlenecks or outages with Tech/Product teams to minimize downtime.
•Monitor agent occupancy and idle time, and re-skill agents across Voice, WhatsApp, Viber, and Live Chat based on demand.
•Provide hourly flash reports to operational leads with actionable recommendations for next-hour strategy.
•Audit real-time tracking tools against system logs to ensure data integrity in the operational control layer.

Key Requirements

•2+ years of contact center operations experience with a strong sense of urgency.
•Proficiency with real-time monitoring tools and basic SQL for ad-hoc analysis.
•Ability to make proactive decisions with a high degree of autonomy under operational pressure.

Experience:2+ yearsContact center operations

Skills:Decision makingAutonomy

Tech Stack:SQL

Company Brief

Tala

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: Santa Monica, United States

Founded: 2011

Website