Enterprise Restaurant Operations, Associate

DoorDash US
United States
Workplace: RemoteFull timeUSD 102,000 - 150,000 annuallyFunction: Hospitality & Food ServiceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Prioritization","Problem-solving","Data-driven","Customer-centric","Ownership","Proactive","Rapid learning"]

Help Enterprise restaurant merchants succeed by identifying and resolving operational issues across the merchant lifecycle, including post-sale contract changes. Master Merchant Services functions like onboarding, marketing promotions setup, and managing Salesforce workflows (queues and cases). Partner with Enterprise sales and Merchant Services operations managers to gather feedback, improve internal tools and processes, scale documentation and training, and diagnose time-sensitive issues—using Salesforce and DoorDash internal tools for accurate, compliant data updates.

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DoorDash US
DoorDash US
2 days ago

Enterprise Restaurant Operations, Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Closed

Job Summary

Help Enterprise restaurant merchants succeed by identifying and resolving operational issues across the merchant lifecycle, including post-sale contract changes. Master Merchant Services functions like onboarding, marketing promotions setup, and managing Salesforce workflows (queues and cases). Partner with Enterprise sales and Merchant Services operations managers to gather feedback, improve internal tools and processes, scale documentation and training, and diagnose time-sensitive issues—using Salesforce and DoorDash internal tools for accurate, compliant data updates.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Identify and resolve operational issues throughout the merchant lifecycle, including post-sale contract changes
  • •Onboard merchants and manage marketing promotions while running workflows in Salesforce queues and cases
  • •Collaborate cross-functionally with sales and operational stakeholders to gather feedback and implement process improvements
  • •Lead cross-functional projects to improve internal tools used by sales and partner management teams
  • •Document, train, and refine internal processes while diagnosing time-sensitive operational issues

Pay and Benefits

Salary: USD 102,000 - 150,000 annually
Equity and Bonus:Equity
Perks:401kPaid ParentalHealth InsuranceDentalVisionPaid LeaveDisability InsuranceLife InsuranceWellness StipendCommuter BenefitsPaid Holidays

Key Requirements

  • •2+ years of experience in a project management or operations role
  • •BA/BS degree in business or related field
  • •Strong written and verbal communication, plus presentation skills
  • •Strong project management and operational management skills
  • •Experience with CRM systems, including Salesforce and Data Loader, and Google Suite
Experience:2+ yearsOperationsProject management
Education:Bachelor's in business
Skills:CommunicationPrioritizationProblem-solvingData-drivenCustomer-centricOwnershipProactiveRapid learning
Tech Stack:SalesforceSalesforce queuesSalesforce casesData LoaderGoogle SuiteExcelAI tools

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn