Athelas

1 month ago

Product Support Specialist (Bangladesh)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Frontline product support for healthcare SaaS platform, triaging and solving issues across multiple Commure products. Collaborates with Engineering, Product, and Operations to diagnose root causes, document resolutions, and drive product improvements. Supports clinicians with empathetic, timely assistance and helps with knowledge base and post-launch feedback from a Dhaka-based team.

Location: Dhaka

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the primary point of contact for users across multiple product lines, providing timely, empathetic, and effective support.

Key Requirements

•0–2 years of experience in technical, customer, or product support (preferably in SaaS or technology environments).
•Proven ability to learn complex concepts quickly and apply structured troubleshooting.
•Excellent verbal and written communication in English; able to articulate complex concepts clearly and empathetically.

Experience:0SaaSHealthcareTech

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingOwnershipMulti-tasking

Languages:English

Tech Stack:ZendeskClick UpRetoolEHR integrations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas

Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.

Industry: Medical Devices

Headquarters: San Francisco, United States

Founded: 2017

Website

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Athelas

1 month ago

Product Support Specialist (Bangladesh)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dhaka

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the primary point of contact for users across multiple product lines, providing timely, empathetic, and effective support.

Key Requirements

•0–2 years of experience in technical, customer, or product support (preferably in SaaS or technology environments).
•Proven ability to learn complex concepts quickly and apply structured troubleshooting.
•Excellent verbal and written communication in English; able to articulate complex concepts clearly and empathetically.

Experience:0SaaSHealthcareTech

Education:Bachelor's

Skills:CommunicationEmpathyProblem-solvingOwnershipMulti-tasking

Languages:English

Tech Stack:ZendeskClick UpRetoolEHR integrations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas

Industry: Medical Devices

Headquarters: San Francisco, United States

Founded: 2017

Website