Product Support Specialist (Bangladesh)

Athelas
Dhaka
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Ownership","Multi-tasking"]

Frontline product support for healthcare SaaS platform, triaging and solving issues across multiple Commure products. Collaborates with Engineering, Product, and Operations to diagnose root causes, document resolutions, and drive product improvements. Supports clinicians with empathetic, timely assistance and helps with knowledge base and post-launch feedback from a Dhaka-based team.

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Athelas
Athelas
2 months ago

Product Support Specialist (Bangladesh)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Frontline product support for healthcare SaaS platform, triaging and solving issues across multiple Commure products. Collaborates with Engineering, Product, and Operations to diagnose root causes, document resolutions, and drive product improvements. Supports clinicians with empathetic, timely assistance and helps with knowledge base and post-launch feedback from a Dhaka-based team.
Location: Dhaka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for users across multiple product lines, providing timely, empathetic, and effective support.

Key Requirements

  • •0–2 years of experience in technical, customer, or product support (preferably in SaaS or technology environments).
  • •Proven ability to learn complex concepts quickly and apply structured troubleshooting.
  • •Excellent verbal and written communication in English; able to articulate complex concepts clearly and empathetically.
Experience:0SaaSHealthcareTech
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingOwnershipMulti-tasking
Languages:English
Tech Stack:ZendeskClick UpRetoolEHR integrations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas
Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.
Industry: Medical Devices
Headquarters: San Francisco, United States
Founded: 2017
Website